Associate Field Services Technician

1 mese fa

Milano, Italia Aptean A tempo pieno

Overview:
**Job Title: IT Service Technician**
**Location: Milan**
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3500 employees, 60 different products and a global client base, there's no better time to advance your career at Aptean.
Are you ready for what's next, now? We are If being part of a dynamic, high growth organization excites you and you are a IT Services Technician and eager to learn and grow, then this opportunity is for you Our fast-paced environment and dynamic global IT department is eager for a mover and shaker to step into this role and become an integral part of our team.
**About the role**
You will also:
- Maintains and documents technical solutions for hardware upgrades, disposal, loaner systems, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote or automated updates, and remote support
- Handles problem recognition, research, isolation, resolution and follow-up for software and hardware problems in a timely manner on their own or knows who to engage and when. Knows when to escalate appropriately.
- Builds and maintain relationships with customers and third party vendors in order to ensure appropriate and agreed services are delivered.
- Ensures all IT policies, processes and service level agreement commitment are upheld.
- Builds a plan and takes ownership for the plan to drive it to completion to integrate acquisitions into the Aptean IT environment on time and to quality expectations.
- Identifies any patterns or issues or lessons learned and proactively shares them with the appropriate parties to build them into future acquisition planning.
- Due to their knowledge and core values alignment, is recognized as the go to person for complex technical or client escalations on the team.
**About you**
- Ability to communicate with clients and staff clearly and effectively.
- Windows 10 desktop support, installation, and troubleshooting
- Printer installation and support
- Microsoft Office/Office 365 (Word, Excel, Outlook, etc.) Installation and support
- Understanding of TCP/IP Networking
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy

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