Business Process Automation Manager

2 mesi fa

Firenze, Italia Team.Blue Global A tempo pieno

The most trusted digital enabler, team.blue, is a leading digital enabler for companies and entrepreneurs. It serves over 3.3 million customers in Europe and has more than 2000 experts to support them. Its goal is to shape technology and to empower businesses with innovative digital services.

Come as you are
Everyone is welcome here. Diversity & Inclusion are at our core. Far above any technical competence, we value respect, openness, and trusted collaboration. We do not tolerate intolerance.

Role Overview You will be responsible for helping with operational management of an individual process including tools and system optimizations as a part of that given process. You will help identify and optimize the organization's business processes to improve operational efficiencies, quality, services, and profitability. You will be facilitating process activities, ensuring the process is being performed as planned, championing procedural participation, and analyzing process improvement, and communicating on a thorough and consistent basis throughout the organization.

The Team You will refer to our Group Customer Experience Manager and be part of a small core team.

Key Responsibilities Identifying areas where we can improve. Act as a focal point for complaints and suggestions from our operating regions. Analyze and evaluate existing business processes, identifying areas for improvement, and helping to develop innovative solutions to enhance operational efficiency and effectiveness. You will be responsible for formalizing and operating our tools and systems internally with the focus of optimizing working procedures. You will support the Group Customer Experience Manager's work in the implementation of strategic business development opportunities. Your key drive is optimization, working smarter both internally and for customer experience. You will be responsible for establishing a business case of the effect and the value which is brought to the business. Sharing and documenting our solutions and present to the team.blue Group. The role doesn't include operational execution, but you will scope, translating the business requirements into requirements fit for the given departments who shall be involved. Qualifications These are the minimum qualifications for this position:

Individuals should be self-starters, organized thinkers, and high performers. Requires high levels of attention to detail, as well as excellent problem-solving skills. Proven experience as a Business Process Manager or similar role, with a track record of successfully improving business processes and driving operational excellence. Exceptional communication and interpersonal skills, capable of working collaboratively with various stakeholders. Strong analytical and problem-solving skills, with the ability to analyze data, understand trends, and develop recommendations for action. Right to Work At any stage, please be prepared to provide proof of eligibility to work in the European country you are applying for. Unfortunately, we are unable to support Sponsorship Visas.

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