Behavioral Economics Specialist

Are you passionate about helping customers facing financial challenges and ready to make a difference in the collection industry? KRUK S.A., one of the largest receivables management companies in Europe, is seeking a person to join our Behavioral Economics Hub. Here, you will be at the forefront of designing and implementing innovative solutions that empower customers to make better financial decisions.

Behavioral Economics Specialist: Which will be your role and responsibilities?
You will plan and execute research activities, employing different methods to generate insights for multiple stakeholders, including Operations, Marketing, and E-Commerce departments, and make better decisions for our customers.You will investigate customer behaviors, needs, and motivations to validate the impact of our initiatives.You will select rigorous information sources, interpret results and data, and extrapolate conclusions from the academic world to the business world.You will collaborate with designers and managers on research projects to solve problems with data.You will present research findings and create a repository with such information.You will define hypotheses, design, and run experiments (A/B testing, multiple variable tests, etc.) and analyze the results identifying relevant correlations, patterns, and behaviors.You will design, program, and run simple statistical and econometric models to identify key relationships between variables.You will conduct client segmentation to identify and categorize clients based on behavioral criteria, helping tailor strategies.You will participate in behavioral-related conferences and events to stay informed about the latest market trends, ensuring our company remains at the forefront of industry developments.You will create sets of potential interventions to validate the insights gathered through the Research phase. What do we expect from you? Knowledge and Technical skills: 1.5+ years of experience in carrying out a full research cycle, from initial meetings to the final report.Education in Psychology, Sociology, Market research, Consumer Behavior, Data Analytics, Statistics or related.Knowledge of Behavioral Science (for instance, frameworks, methodologies, biases, and heuristics, etc.).Ability to conduct both qualitative and quantitative research independently, analyze results, and generate business recommendations.Knowledge about where and how to search for reliable information.Excellent communication and presentation skills.Proficiency in English (B2 level). Soft skills: You have the sensitivity to provide constructive advice to other teams and to adapt the way you give recommendations according to your interlocutor, making them effective.You have experience working in teams, and you get colleagues from other departments to see you as an ally and not an enemy.You can naturally position yourself as an expert in a subject in front of your colleagues, getting them to trust your advice and recommendations.You have the ability to empathize with customers, critically evaluate both your own work and that of others, and see things from their perspective. This allows you to understand and anticipate how the customer might perceive and feel about the service or product.You can identify, analyze, and solve complex problems by thinking creatively and critically, developing innovative solutions that address the root causes rather than just the symptoms. What do we offer? International and fast-paced environment.Several training and development opportunities.Remote Working up to 75% monthly.Ticket Restaurant even on Remote Working.
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