Customer Service Officer
1 settimana fa
col-wideJob Description:Your responsibilitiesThe 'mission' of the Customer Service office is to support the customer in plant operational problems, which may arise after the end of the supply guarantees, and to report within the company the feedback of the customers, with the ultimate aim of improving products and services.The main objective of the Customer Service Officer is to manage the interaction with the Customer and with the internal departments (mainly Technical and Operations offices) to meet the customer's requests and establish a relationship of trust with them, supporting the Spare Parts and Plant sales business.The role requires in-depth knowledge of technology and plant engineering. Good communication and interaction skills at various levels (internal/external) are required.The office activity alternates with on-field (trips to customer plants) on a periodic basis and/or according with specific needs.It is expected that the training will take approximately 1-2 years, which may vary depending on commitment, skills and initiative involved, as well as previous experience.The career path for the resource will be indicatively articulated as follows:The first few months, starting from general knowledge of plant engineering and after-sales service, the person will start seeing ordinary office activities, alongside colleagues of the department;Next, skills/knowledge will reach a level that will allow the person to take care of problems with a certain degree of autonomyAt the end of the training period, the resource will achieve full autonomy in the role.Main tasks:Analysis of customer requests and feedback;Analysis of project and plant documentation;Collection and processing of operational data relating to the units/plants in operation;Preparation of reports/presentations and technical/operational notes for the Client and for internal use, including follow-up.Your profileSkills, qualifications and abilitiesThe ideal candidate should meet the following requirements:Three-year degree in engineering or more (chemical or mechanical);At least 3 years of work experience, in engineering or industrial plant engineering companies, possibly in the Service/after sales field;availability to travel abroad (generally outside the EU) of variable duration (approximately 6-8 weeks/year);fluent knowledge of the English language;relational skills and competencies in the management of interpersonal relationships;goal-driven mentalityexcellent analysis, synthesis and problem solving skills;proficiency in computer systems: MS Office package.Your benefits with usAt thyssenkrupp nucera Italy we offer:Participation in the growing market of sustainable green hydrogen, using renewable energy for electrochemical processes Flat hierarchies and short decision-making routesInternational work environment in interdisciplinary and multinational teamsGood development opportunities either in a specialist or in a management functionFlexible working time (flexible working hours at office and smartworking) and welfare planAgreements with special rates for local transportation means and fitness studio membershipAvailability of canteen inside the company and free parking spaces for employeesAvailability of public transportation infrastructure: Metrò green line M2, stop Lambrate, train Trenord, as well as speedway tangenziale est, exit Rubattino
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Customer Service Relation Officer con Inglese
4 settimane fa
Milano, Italia Orienta A tempo pienoOrienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...
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Customer Service Relation Officer con Inglese
2 settimane fa
Milano, Italia Orienta A tempo pienoOrienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...
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Customer Service Relation Officer con Inglese
4 settimane fa
Milano, Italia Orienta A tempo pienoOrienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a: **CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.** La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...
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Customer Service Relations Officer
2 settimane fa
Milano, Italia Galileo Global Education A tempo pienoCustomer Service Relations Officer / Headquarters page is loaded Customer Service Relations Officer / Headquarters Apply remote type Remote working allowed locations Milano time type Full time posted on Posted Yesterday job requisition id R-19784 Reporting to the Senior Customer Service Manager, the Customer Service Relations Officer is responsible for...
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Customer Service Relations Officer
1 settimana fa
Milano, Italia Galileo Global Education A tempo pienoCustomer Service Relations Officer / Headquarters page is loaded Customer Service Relations Officer / Headquarters Apply remote type Remote working allowed locations Milano time type Full time posted on Posted Yesterday job requisition id R-19784 Reporting to the Senior Customer Service Manager, the Customer Service Relations Officer is responsible for...
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Customer Service Relations Officer
1 settimana fa
Milano, Italia Galileo Global Education A tempo pienoCustomer Service Relations Officer / Headquarters page is loaded Customer Service Relations Officer / Headquarters Apply remote type Remote working allowed locations Milano time type Full time posted on Posted Yesterday job requisition id R-19784 Reporting to the Senior Customer Service Manager, the Customer Service Relations Officer is responsible for...
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Customer Service Relation Officer con Inglese
2 settimane fa
Milano, Lombardia, Italia Orienta A tempo pienoOrienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a:**CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.**La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...
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Customer Service Relation Officer con Inglese
2 settimane fa
Milano, Lombardia, Italia Orienta A tempo pienoOrienta Spa, agenzia per il lavoro filiale di Milano via Giotto, ricerca con urgenza per prestigiosa università un/a:**CUSTOMER SERVICE RELATION OFFICER con buona conoscenza della lingua INGLESE, orale e scritta.**La risorsa si occuperà di contattare telefonicamente e ricevere le chiamate di studenti internazionali orientandoli nella scelta dei corsi di...
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Customer Service Relations Officer
4 settimane fa
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Customer Service Relations Officer
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Milano, Lombardia, Italia Istituto Marangoni A tempo pienokey purpose of the role Act proactively to minimize information and tool gaps to improve the service offered Find effective solutions in managing a complaint or disservice demonstrating the value of the Company Create a climate of trust to retain customer loyalty Adopt and comply with the Company standards and procedures Follow direction, suggestions and...
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Customer Service Relations Officer
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