Lavori attuali relativi a Daily Banking Operations Technical Leader - Lazio - Ing Bank N.V.


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Daily Banking Operations Technical Leader

3 mesi fa


Lazio, Italia Ing Bank N.V. A tempo pieno

Job descriptionE' responsabile della corretta gestione dei processi end to end relativi al Lead to Cash e al Customer in Life dei prodotti Saving Accounts e Current Accounts, sia essi siano gestiti direttamente in-house o gestiti da outsourceresterni.E' responsabile dei controlli da applicare sui processi di Area garantendone la continuità e l'efficacia.Collabora con le Linee di Business al fine di garantire la tempestiva risoluzione di problematiche segnalate dalla clientela.E' esperto dei processi gestiti, garantendo la competenza necessaria per affrontare criticità sopravvenute eapporta valore aggiunto grazie alle capacità di problem solving. Interviene, dove necessario, con un supporto di secondo livello nella gestione delle singole attività e nella collaborazione con i Fornitori.Key ResponsibilitiesCollabora alla Governance dell'area monitorando i flussi produttivi e creando report che negarantiscano il controlloFornisce su richiesta report sulle attività gestite internamente e dai fornitoriFunge da singol point of contact nei contronti del Team e degli altri UfficiIntrattiene rapporti di reciproca collaborazione con i fornitoriInterviene in ambito di revisione dei processi e attività operative con l'obiettivo di migliararne l'efficacia, efficienza e limitarne i rischiVerifica la documentazione pervenuta e gestisce le pratiche dei clienti al fine di completare i processi di Lead to Cash dei prodotti in scopeGarantisce la tempestiva gestione delle documentazione ricevuta tramite posta, mail e fax per coadiuvare nella risoluzione di problematiche segnalate dalla clientelaGestisce le Service Request, e le code di filenet relative alle richieste dei clienti sia in fase di onboarding sia di post venditaSupporta nella regolarizzazione della anagrafiche della clientela in conformità alle regole di adeguata verifica (Ams, CRS, Fatca, etc)Mette in atto tutte le procedure di controllo, previste dai processi interni, sulla documentazione gestitaGestisce tutte le attività collaterali (previste dalla normativa vigente o da procedure interne) volte al perfezionamento delle praticheGestisce e collabora con le aree della banca al fine di risolvere in maniera efficiente le problematiche sul clienteGestisce gli ingaggi ricevuti dall'ufficio Reclami, secondo le tempistiche concordate e supporta lo stesso negli approfondimenti necessari anche al fine di migliorare i processi operativiAggiorna in autonomia i manuali operativi e le procedure dell'AreaContribuisce all'aggiornamento della reportistica di AreaE' parte attiva nel contribuire al miglioramento dei processi in ottica di customer experience, cost reduction e contenimento dei rischiCoopera per l'attività di censimento anagrafiche - relativo alle persone giuridiche / fisiche gestite da ING Bank Wholesales e ING Lease - riferita a rappresentanti legali, titolari effettivi, delegati o per qualsiasi altra casistica si rilevi necessariaSupporta gli Outsourcers di Area in ogni contesto venga richiesto dai processi interni o da soppravvenute esigenze operativeContribuisce alla gestione dei fornitori verificando il corretto rispetto dei contratti e dei termini dei livelli di servizio. In questo ambito si occupa di monitorare le singole attività dei fornitori e di seguire le eventuali problematiche e criticità che possono sorgere anche nelle attività daily gestendo le opportune escalation sia in relazione alle loro strutture sia internamente alla Banca. Ne monitora il servizio e controlla sui campioni individuati la coerenza dei requisiti e della gestione indicataSupporta i Dipartimenti tecnici e di Business nell'analisi di anomalie legate ai flussi produttiviSegnala eventuali Incident e li gestisce secondo le policies aziendali (prima linea di difesa)Experience and qualificationsLaurea o diploma di scuola media superioreTechnical, language and other specialized skillsLa Risorsa ha una spiccata attitudine al lavoro di squadra e alle relazioni interpersonaliÈ una persona precisa, curiosa e con un forte orientamento al risultatoDeve avere capacità di analisi, competenze nella comunicazione scritta, capacità di Pianificazione delle attività, Problem Solving Capacità di Organizzazione e Autonomia.Location : MilanDuration : Maternity LeaveAbout INGING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply nowThe benefits of joining INGIn addition to being a part of a great team, working in a fun and innovative environment, we offer:Super flexible smart workingCompetitive base salaries and performance based bonusesDiverse cultures & Innovative mindsetsInternational EnvironmentCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthdayAnd of course we can't forget: free water & coffee at the officeOur CommitmentDiversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.#J-18808-Ljbffr