Deputy Boutque Manager

How will you make an impact?
Drive performance to consistently achieve sales targets and KPIs, maximize business profitability Analyze performance to identify business needs and support the Boutique Manager in turning them into individual actions and objectives Co-lead the team to successfully implement and achieve business growth in new retail channels Ensure operations comply with company policy while consistently improving the functioning of the boutique.
Maintain boutique image according to the brand's standards Build and maintain strong collaboration with stakeholders as well as office team Playing an active role inside and outside the boutique through hosting clients, and ensure best personalized client experience is provided With the Boutique Manager, lead the team to host clients with the ability to establish strong relationships Execute service excellence to increase client satisfaction and retain customer loyalty Support the Boutique manager in establishing brand and boutique presence in the market, in proposing local events through continuous networking, in capturing competitive market share through community outreach Influence team to strengthen Client Relationship Management (CRM) mindset, utilize CRM tools and analysis to enhance client experience Support the Boutique manager to identify and recruit new talents, compose and retain a high performing team Lead by example demonstrating passion towards Montblanc, know our brand's products, mission and value Conduct in-store training, coaching and daily briefs Support the Boutique Manager in building individual objectives and development plans Oversee annual review process for boutique staff, assess team and individual performances How will you experience success with us?
You will demonstrate: Strong entrepreneurial spirit, leadership skills and sales skills Excellent communicator who is passionate in building relationship and networking, with strong social skills High emotional intelligence and general education Ability to positively lead, coach and develop talents / team members from different backgrounds Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business Strong sense for client satisfaction, luxury experience, etiquette and human behavior Manifest customer centricity mindset in all aspects of the business Open and outgoing personality Team player with good interpersonal competences and empathy Good knowledge of the city of Florence Fluent Italian and English and ideally one more relevant tourist language 4-5 years of boutique experience or equivalent experience in hospitality Applicants with background in luxury retail sales or hospitality preferre Your journey with us: Initial screening call with the Richemont Talent Team Interview with the Boutique Manager Interview with the Operations Manager and Training Manager Final Interview with the HR Manager Learn more about life at Richemont: