Italian Speaking Customer Support For The Banking Industry
2 settimane fa
The House of Mercier is delighted to offer an opportunity for an Italian Speaking Customer Support Representative specializing in the banking industry' based in Athens' Greece.
In this crucial role' you will be responsible for assisting our Italian-speaking clients with their banking needs' providing them with comprehensive support for inquiries related to various financial services.
Your fluency in Italian will enable you to foster strong relationships with customers and ensure their banking experience is seamless and satisfying.
Responsibilities - Engage with customers in Italian through multiple channels' including phone' email' and chat' addressing inquiries related to banking products and services.
- Assist clients with account management' transaction queries' and provide information about banking features and services.
- Handle customer complaints with professionalism' striving for quick and effective resolutions.
- Maintain accurate records of customer interactions and document inquiries and outcomes comprehensively.
- Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
- Stay updated on the latest banking regulations' products' and services to provide knowledgeable assistance.
- Contribute actively to initiatives aimed at enhancing overall customer experience and fostering loyalty.
Requirements - Fluency in Italian and English' both written and spoken.
- Prior experience in customer support' particularly in the banking or financial services sector' is preferred.
- Excellent communication skills with a strong emphasis on delivering outstanding customer service.
- Ability to troubleshoot customer inquiries and resolve issues effectively.
- Knowledge of banking products' services' and regulatory requirements is a plus.
- Self-motivated and capable of working independently in a collaborative environment.
- A dedicated team player focused on enhancing customer satisfaction and loyalty within the banking context.
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