Subject Matter Experts Leader, Europe

2 settimane fa

Milano, Italia Perkinelmer A tempo pieno

Focused on enhancing the **customer experience**, can provide strategic insight and competitive advantage.
Liaises with the global and Regional Segment teams and R&D functions to ensure SMEs maintain and expand excellent specialist competencies.
Key Responsibilities
- Cooperate with Segments and R&D to align on **key competences and technical knowledge** to be developed within the function
- Ensures** active specialist support **throughout the sales and service execution chain.
- Design and regulate **troubleshooting policies** in the fields of Instruments, Software and Applications
- During field execution, interacts with the Customer as a **solution provider**, based on a Business Partnership approach to influence an excellent Customer Experience
- Liaise with Country CSE and FAS to ensure correct **escalation procedures**:
- Ensure pan-European **operational effectiveness** during task execution at country level
Requested Competences
**Education**
- Bachelor's Degree or above, or equivalent combination of education and experience.
Master/PhD degree is a plus.
**Leadership**
- Professional and Ethical attitude, with high Integrity.
- Possess excellent **leadership skills**, proactive mindset with strong sense of responsibility and **ownership**.
Execute managerial skills to enhance a determined focus on **strong performance** and teamwork to achieve organizational goals.
- Strong global, multi-cultural leadership.
Foster **collaboration** and teamwork in a **complex, fast-paced, changing environment** to deliver value-added results to the organization.
Collaborate well with all PKI organizations.
- Demonstrate exceptional **communication** / presentation skills in verbal and written communications, following generally accepted rules of style and form.
- Attract, develop and maintain top **talent** / performing teams.
Execute management through coaching.
- 5 years+ experience leading a technical team such as FAS or R&D function.
**Financial Acumen**
- Prepare and manage a realistic **growth** **AOP / budget**:
- Accurate **forecasting** capability
- Understand all facets of a **P&L**, Balance Sheet and Cash Flow statement
**Business**
**Acumen**
- Commercial **acumen** to help with market, product, customer strategy as well as selling skills in product line marketspace with relevant experience
- Advocate of customer experience: ability to define and promote added value solutions for customer.
- Effective **knowledge** of PKI products, services and end-market strategies as well as of selling tools.
**Competitor's** and **market** knowledge are critical.
- Set and exceed growth **commercial plan** through effective organizational design and deploy of resources to grow.
**Change Management**
- Open to **change** and new information; adapt behavior and work methods in response to new information and changing conditions.
Adjust rapidly to new situations warranting attention and resolution; willing to **champion** new ideas and methods.
- Ability to lead major change management **projects**, such as acquisitions, divestitures and reorganizations.
- Implement enterprise wide sales **initiatives**.
- Strong at change management **communication** plans cascade.

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