Program Manager, It&Es Cx, Ites Cxi

2 settimane fa

Cagliari, Italia Engineeringuk A tempo pieno

DESCRIPTION

Amazon Store Customer Service is seeking a Delivery Experience - Transportation Program Manager with project management experience to help us continue to improve our delivery processes in Italy and Spain.
The role is to be the Voice of Delivery Experience, analyzing the processes and understanding areas for improvement. The successful candidate will report directly to the Sr Program Manager Delivery Experience IT & ES and will focus on IT and ES Customer service relationships with key transportation/logistics partners.

The role can be based in Milan (LIN11) or Cagliari (CAG10) office.

At Amazon, we're working to be the most customer-centric company on earth. Customer Service is at the heart of what we do. This role will look after the steps of the customer's journey from the moment an order is placed through all consequent logistics phases until it reaches the customers. You will be working with multiple teams including CS, Transportation, Amazon Logistics, Fulfillment Centers, to understand, analyze, report and drive solutions to remove defects while improving the delivery experience. We are looking for a talented Program Manager with a proven ability to manage, influence, and engage a broad group of stakeholders using clear communication together with the ability to prioritize well. Excellent written and verbal communication skills are essential.

BASIC QUALIFICATIONS

• Fluent Italian and English are mandatory. Spanish is preferred.
• Bachelor's degree in Management, Business Administration, or a related area.
• Strong analytical skills, ability to dive deep through multiple sources of data and root cause prioritization.
• Flexibility to deal with ambiguity and respond quickly to changes and re-prioritize in the face of emerging issues while driving problem solving.
• Excel/SQL advanced level.

Key job responsibilities
Responsibilities include, but are not limited to:
• Completing analysis of processes and procedures with a mind to improve the Delivery Experience and its key metrics.
• Building and driving innovative solutions to improve the delivery experience and performance metrics.
• Ensuring communication bridges are initiated and upheld between transportation teams, carriers, and customer service.
• Proactively manage large scale impacting issues.

PREFERRED QUALIFICATIONS

• Experience in logistics/operations.
• Experience in driving end to end delivery, and communicating results to senior leadership.
• Experience leading process improvements.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience building processes, project management, and schedules.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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