Ofrex Operation

Deutsche Post DHL (DPDHL)
is the logistics provider of the world with almost
600.000 employees
in more than
220 countries
and territories.
DHL Global Forwarding, Freight (DGFF)
is the Group's air, ocean, and road freight specialist.
We are the world leader in Airfreight and the second in Ocean Freight services.
Our real value lies in our ability to manage and connect every aspect of the journey to make life easy for our customers.
We aspire to become the undisputed leader in our industry, when people think of forwarding, we want them to think DGF because we have:
- The largest global network with more than 30.000
passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
- Our Vision: The Logistics Company for the World.
- Our Mission: Excellence.
Simply Delivered.
- Our Purpose: Connecting People, improving lives.
- Our Values: Respect & Results
- Our Goals: Employer, Provider and Investment of Choice
- DHL Global Forwarding (Italy) S.p.A. is currently searching
1 Airfreight Export Ops/CS Specialist
for
Turin Station
:
Key Tasks
- Execute OFR Export plans and processes to provide ocean freight forwarding for internal and external customers in accordance with customers requirements to grant operational excellence and high customer service level;
- Gather guidelines from internal functions and receive, execute and update orders via the system;
- Provide allocation and reservations of freight on planned linehaul required for hub and operations performance;
- Ascertain domestic and/or international freight rate on outgoing materials and products based on analysis of tariff rates, freight classifications, delivery schedules and deadlines;
- Process, handle, distribute and archive all required export documents, verify invoices and shipping documents to enhance accordance with Incoterms and CDZ guidelines;
- Comply with operating standards and procedures to provide superior customer service, granting operational excellence;
- Coordinate with overseas office to check and verify shipment information;
- Respond to customers queries in an efficient and competitive manner;
- Achieve accurate and timely delivery of billing information to customers;
- Verify and input estimated costs, validate and approve accounts payables;
- Check bill discrepancies such as incorrect rates, charges, etc.
- Verify entries to ensure customer requirements are met and suggest routine corrective actions in case of deviations;
- Report and manage exceptions/issues assigned by other functions or directly from customer;
- Collaborate with Warehouse, Cartage, ICC and customs brokers to resolve issues, ensure service quality and timeliness;
- Handle customers complaints and operations irregularities and report them within the related tools;
- Identify and resolve recurring issues, and suggest modifications to OFR export work methods focusing on increasing effectiveness and efficiency;
**Requirements**:
- Good knowledge of OFR Product
(2+ years of experience);
- Good proficiency with english
language;
- Knowledge of TMS CargoWise1
recommended;
- Precision and attention to details;
- Open-minded attitude and capability to adhere to customers needs and requirements.
Diversity & Inclusion: DHL Global Forwarding is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.