Client Relationship Manager

4 giorni fa

Bardi, Italia Reward Gateway A tempo pieno

**Description**:
Since 2006 we've helped the most innovative companies and HR leaders transform the employee experience to attract and retain top talent through employee benefits, strategic reward and recognition, and much more.
Across the globe, over 600 of us work together to make the world a better place to work.
As an ambitious, fast-growth, private-equity backed, HR Tech SaaS company we're flexible, inclusive and keen to meet individuals who are passionate about positively impacting the future of work.
**Your role in our Mission**
Our mission is to make the world a better place to work and to achieve this mission we need your expertise to deliver a world-class service to a portfolio of clients, helping them solve HR challenges through market-leading recognition, communications, and benefit technologies.
In return, you'll get to work alongside great people, have unparalleled opportunities for professional growth and enjoy the many benefits we offer our employees.
**Some of Your Responsibilities & Core Duties will be**:
- Building relationships with a portfolio of clients where they are supported and serviced in a professional and confident manner
- Retaining client portfolio value to target through a value-led and proactive service style
- Growing revenue from clients through understanding client objectives and identifying new opportunities to add value through additional services and products
- Creating and implementing effective success strategies to improve the engagement of our clients' employees
- Providing meaningful and insightful analytics on programme performance and giving guidance on activities to improve
- Maintaining information on the customer database platform (i.e Salesforce, ClientSuccess, etc.
)
- Collaborating and communicating confidently with internal and external stakeholders
**The Experience and Key Skills you will have**:
- Experience working in a client-facing role with a track record of building and maintaining strong relationships
- The ability to effectively participate in commercial discussions and understand customers' business objectives to identify the right solutions
- A level-headed approach with excellent planning and time management skills
- Team-oriented, collaborating comfortably with different teams in the business
- Excellent verbal and written English communication skills with an ability to adapt to individual client styles
**The Interview Process**:
- A screening interview with a member of the recruitment team
- Assessment task
- First stage interview with two Client Relationship Team Managers
- Final stage interview with the Head of Department and a Senior Manager
**Be comfortable.
Be you.
**
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work.
We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation.
Express yourself, join our community and help us Make the World a Better Place to Work.
**We hire BETTER.
**
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that help us to make the world a better place to work.
Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at rg.co/lifeatrg.
**About Reward Gateway**:
Reward Gateway is culture and client driven.
We're obsessed with putting the "Human" in HR and are proud to have been 100% dedicated to HR for over a decade.
Since 2007, we've been right by the side of the world's most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people.
The world's most successful companies treat their people differently.
They generate stock market returns of twice their peers and they have half the employee turnover.
76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company.
**Bridging that engagement gap is what drives us.

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