Delivery Station Customer Service Associate

2 settimane fa

Milano, Lombardia, Italia Amazon A tempo pieno

Delivery Station Customer Service Associate (6 month fixed term contract)Job ID: 2879062 | Amazon Italia Customer Services Srl
At Amazon, our mission is to be Earth's most customer-centric company.
To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.
We're making history and the good news is that we've only just begun.
As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.
The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages.
The work is beyond fulfilling and delivering customer orders; it's making sure we put smiles on customer's faces.
This is a 6 month fixed term contract.
Key job responsibilitiesAs a Delivery Station Customer Service Associate, you will be responsible for:
Communicating with customers via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation:
Stand and walk as needed during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection may be provided)Work in an environment where the temperature may vary due to outside weather conditions and may not be controlledA day in the lifeYou'll be based at one of our last-mile delivery warehouses, where Amazon's leading logistics system operates.
As orders are dispatched and delivered, you'll be in contact with our warehouse, associates, delivery partners and customers when they need guidance.
Where a customer needs to reschedule a delivery, you'll be informing our delivery partners.
Where you notice a delivery issue, you'll get to work resolving it straight away, so that our customers get a great experience every time without having to contact Amazon.
Operating at the heart of Amazon's logistics, you'll develop logistical and customer expertise that sets Amazon apart.
BASIC QUALIFICATIONS
• Bachelor Degree or equivalent work-related experience

• Proficiency in verbal and written communication skills

• Experience in understanding performance metrics and developing them to measure progress against key performance indicators

• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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