Cashier - Zegna Montenapoleone

3 giorni fa

Milano, Italia Ermenegildo Zegna Holditalia S.P.A A tempo pieno

CompanyID (accounts for anonymous companies) 693,176
CASHIER – ZEGNA MONTENAPOLEONE
As a cashier you will process all POS transactions accurately and efficiently and collect and update client details in accordance with established Company policies and procedures, whilst providing an outstanding level of luxury customer service. You will ensure accurate reconciliation of daily cash and card takings with the Retail Information System (RIS) database, and carry out cash banking processes for the boutique. MAIN RESPONSIBILITIES Receives and processes client cash and credit card payments according to Company guidelines. Performs all transactions in the Zegna RIS (Retail Information System) – including sales, refunds and returns, Made-to-Measure (MTM) deposits and balance payments, and Gift cards; to ensure the accurate updating of customer, vendita and stock records. Performs tax refunds Performs cash desk daily closing procedure as per Company guidelines, and ensures accurate reconciliation of RIS with cash/card takings. Provides daily/weekly/monthly sales reports to Store Manager/Accounts Dept/Retail Logistics Team, as requested. Collects and registers customer personal information on the RIS Customer Database, updating existing client records where necessary to ensure customer database completeness. Performs inter-Company and B2B sale transactions in the RIS; issues invoices with correct taxable values. Advises on CITES enquiries and processes CITES sales to ensure correct documentation Performs card-not-present sales, ensuring strict adherence to Company and Card Processor guidelines and procedures. Controls and reconciles boutique petty cash float. Monitors stock for cash desk stationary and places replenishment orders as required, and under the supervision of the Store Management. Ensures that PDQ payment terminals are in correct working order; requesting assistance from IT department and external card-processing provider as necessary. Performs daily cash banking and deposit procedures Supports the resolution of card transaction disputes; provides documentary evidence and liaises with card-processing provider as required. Manages transactions in foreign currency, ensuring accurate reconciliation of gain/loss on exchange values. REQUIREMENTS Excellent attention to detail accuracy Numeracy, calm composure under pressure and strong customer-focus Diplomacy and sensibility to luxury Excellent phone and written communication skills. Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing. 
Production & Services
Production & Services
Production & Services Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers. 
These teams are divided into two areas: textiles and apparel. 
Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation. 
Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.
Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we've become known for is present at every step along the way. Marketing & Customer Experience
Marketing & Customer Experience
Marketing & Customer Experience We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.
Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna's brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.  Manage & Support
Manage & Support
Manage & Support Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions. 
Design, Plan, Develop
Design, Plan, Develop Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.
The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect. Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.
Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna. VIEW OPEN POSITIONS
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