Service Coordinator
2 settimane fa
Per azienda leader nel settore delle soluzioni di imballaggio industriale e sistemi di legatura ricerchiamo un Service Coordinator
**Profilo posizione**:
- Valutazione del guasto da remoto: Utilizzare competenze tecniche per diagnosticare i problemi riscontrati dai clienti attraverso il supporto remoto, raccogliendo informazioni dettagliate e fornendo istruzioni chiare per risolvere le problematiche in maniera tempestiva ed efficiente.
- Intervento in loco per risoluzioni complesse: Per le problematiche più complesse o che non possono essere risolte da remoto, pianificare e organizzare l'intervento diretto sul posto.
Gestire gli aspetti tecnici degli interventi, assicurandosi che le attrezzature
necessarie siano disponibili e che il team di assistenza sul campo operi in modo efficiente.
- Gestione delle richieste di supporto avanzato: Fornire consulenza e guida ai clienti sui problemi tecnici più complessi, individuando le soluzioni più adeguate, intervenendo personalmente se necessario per il corretto funzionamento delle macchine e per il miglioramento delle performance del cliente.
- Supporto tecnico e follow-up: Dopo aver risolto un guasto o un problema, monitorare i risultati per garantire che il problema non si ripresenti, mantenendo una comunicazione continua con il cliente per assicurarsi della sua piena soddisfazione e per prevenire future problematiche.
- Esperienza pregressa: Almeno 2-3 anni di esperienza nel ruolo di Service Coordinator o Service engineer, o in posizioni simili nel settore tecnico o assistenziale.
- Conoscenze tecniche: Conoscenza di sistemi tecnici e di manutenzione (preferibile esperienza in ambito impiantistico o meccanico).
- Competenze organizzative: Capacità di gestire più attività contemporaneamente, con un focus sulla pianificazione e la gestione delle risorse.
- Competenze comunicative: Eccellenti capacità relazionali e di gestione delle relazioni con i clienti, con forte orientamento al servizio e alla risoluzione dei problemi.
- Capacità di lavorare in team: Attitudine al lavoro in team, capacità di motivare e coordinare un gruppo di lavoro.
- Lingue straniere: Conoscenza della lingua inglese (preferibile ma non essenziale).
- Titolo di studio: Diploma di scuola tecnico (preferibilmente elettrico) o laurea
triennale in Ingegneria.
- Competenze tecniche: Conoscenza di Siemens o Rockwell
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