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Noc Operator

5 mesi fa

Lazio, Italia Iko Media Group A tempo pieno

We are looking for a Noc Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry.
The candidate should be fluent in English and have basic computer know-how; Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company's 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position
Responsibilities: Monitor telecommunications/ broadcasting systems, supervise the technical components' functions and make sure that they are active and problem-free.
Customer support – act as the initial point of contact for all the company's clients.
Troubleshoot and fix technical issues.
Accountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them.
Manage escalation process until resolution, including coordination with in-house engineers and third parties.
Manage and coordinate technical maintenances related to the company's distribution services.
Monitor and operate, if needed, facility air-conditioning, UPS, generators etc.
Work on a shift rotation basis, on a 24/7 basis.
Requirements: Knowledge of English – a must
Basic computer skills (MS Office programs)
Candidate has preferably technical background from one of the following: RF, satellites, networks, electronics, video and/or sound
Engineering studies will be considered an advantage
Technical or customer support experience will be considered an advantage
Having a car will be considered and advantage
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