Guest Relation Agent- Anantara Convento Di Amalfi Grand Hotel
7 giorni fa
Job description The Guest Relation Agent will be responsible for delivering an exceptional and personalized experience to guests, ensuring a warm welcome, effective communication, and flawless assistance throughout their stay.
This role serves as the primary point of contact for guests in a luxury setting, anticipating their needs and resolving any issues to ensure maximum satisfaction.
The key responsibilities for this position are: · Welcome guests upon arrival, ensuring they feel valued and comfortable.
· Manage check-ins and check-outs with courtesy, accuracy, and efficiency.
· Provide detailed information about hotel services, local activities, and attractions.
· Listen to and anticipate guest needs, delivering tailored solutions promptly.
· Coordinate with other departments (Housekeeping, F&B, Spa, etc.)
to ensure all guest requests are fulfilled.
· Handle complaints professionally, offering quick and effective resolutions.
· Ensure every guest receives personalized service, recognizing VIPs and repeat visitors.
· Monitor guest feedback and contribute to the continuous improvement of services.
· Support the Front Office team during peak times as needed.
Qualifications · Previous experience in a similar role, preferably in luxury hospitality.
· Excellent communication skills in English and Italian; additional languages are a plus.
· Strong guest-focused approach, attention to detail, and problem-solving skills.
· Professional appearance and demeanor.
· Ability to work both independently and as part of a team, maintaining a positive attitude at all times.
· Flexibility to work shifts, including weekends and holidays.
· Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.
Benefits Join the World of Anantara and Discover Our Exclusive Benefits At Anantara, we don't just offer a job; we create exciting career paths and intercultural opportunities across the globe.
Being part of our team means enjoying unique benefits that will support you at every step of your professional journey: Global Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries.
Plus, enjoy a 30% discount on food and beverage (F&B) services.
Friends & Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%.
Exclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal.
Training and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise.
International Career Opportunities: Explore endless career possibilities within the Minor Hotels group.
Competitive Compensation: 13th and 14th-month salary and severance payment (TFR) upon the end of your contract.
Free Parking: Reserved spaces for motorbikes right in front of the hotel.
Free Meals: Access to an employee canteen during working hours.
Uniforms: Provision of uniforms for each employee and complimentary laundry services.
Inclusive Corporate Culture: A culture that values continuous feedback, active listening, and personal growth.
In addition, we have an attention to information, each team member will always be aware of everything about the hotel.
Celebrations and Recognition: Monthly awards for top talent, special events, team-building activities, and memorable celebrations to acknowledge and reward every team member's contribution.
Join Anantara and experience a workplace that values your talent, rewards your dedication, and supports your professional growth.
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