Host/Ess

The Position HOSTESS Main Purpose :
The Hostess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.
Reports to: Maitre and/or Restaurant Manager
Main duties :
• Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
• Answer phone calls and manage the restaurant mail correspondence to book reservations;
• Support the Maître in assisting the Guests;
• Carry out final bill operations and cash management, when needed.
We offer :
• Fixed-term contract according to C.C.N.L. Settore Turismo.
• Learning & development activities and career opportunities.
• Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
• Staff celebrations.
Competencies required :
• Collaboration: Be able and willing to work as a team within the department and with other departments.
• Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
• Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
• Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
• Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements :
• Professional experience in the same role;
• English knowledge at Intermediate level;
• Valid HACCP certification;
• Knowledge of F&B management software (e.g. Quadranet);
• Passion for service and ambition to grow professionally;
• Flexibility;
• Attention to detail.
Workplace : Hotel de la Ville, via Sistina 69, 00187 - Roma (RM). 
Please apply forwarding your CV with full details and enclose the approval to process the personal data according to local privacy laws and standards (d.lgs. 196/03).
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