It Technician

Level 2 Desktop Support to End Users on a professional level.
Former professional experience as an L2 support engineer within large corporations
Communicate effectively with clients, team members, and management
Good English and fluent Italian
Familiarity with Windows OS, Mac OS, and various software applications
Knowledge of TCP/IP and networking protocols
Your Tasks Hemmersbach is seeking an experienced Onsite Technician at an L2 level to join our team. As an Onsite Technician, you will provide technical support to our clients at their location, troubleshooting and resolving hardware and software issues, as well as configuring and maintaining their IT infrastructure.
Responsibilities:
Provide technical support onsite to our clients at their location
Diagnose, troubleshoot, and resolve hardware and software issues for desktops, laptops, and other peripherals
Install, configure, and maintain hardware and software systems
Participate in project rollouts and deployments
Maintain accurate records of repairs, inventory, and equipment
Communicate effectively with clients, team members, and management
Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.

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