Senior Engagement Manager
3 settimane fa
We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.
The Team:
Celonis Services is a strategic services organization that focuses on the technical aspects of our customers' journeys, which includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations and driving product adoption for our customers.
The Role:
As an Engagement Manager, you will support end-to-end implementations of Celonis' technology across our largest and most strategic customers. You will articulate Celonis' product positioning to customers and collaborate with Sales, Partners and Value Engineering to establish Celonis' Services Value proposition and create statements of work with customers during the pre-sales phase.
In this role, you will assist customers in understanding how to build best practice and enduring capabilities, are responsible for identifying further Services needs by the customer whilst engaged and responsible for customer satisfaction throughout a customers engagement with Celonis.
The work you'll do: Planning, scheduling, and management of project timelines and activities from project kick-off through to training, ensuring each project is delivered on time and meets the customers' requirements.Manage resources, schedule, scope and budget on multiple projects by creating and maintaining detailed project plans that emphasize speed to delivery and maximise the efficient use of resources needed to meet the requirements.Collaboration with senior executives, process owners and technical teams within each customer to understand their goals, objectives and requirements and to ensure their successful implementation.Regularly communicate project status, covering key discussion items, action items, risks and issues.Proactively manage and escalate risks and issues internally to Celonis management and externally to customer project sponsors to minimize impact to project success.Provide guidance and mentoring to the implementation team, including partner resources, to ensure Celonis methodology is being followed.Contribute to the continual improvement of Celonis Services methods as well as the maturing field expertise and best practices.The qualifications you need: Client-facing Engagement Management experience in enterprise software implementations, managing multiple projects concurrently.Extensive experience in project management disciplines, including documenting and maintaining project plans, risk/issue/action logs, and driving problem resolution in partnership with customers and Celonis executives.Deep SAP ERP Expertise, ideally experience in S4/HANA transformation projects as Project Manager or Consultant.Strong communication skills in English and Italian and a background in consulting and knowledge in Data/BI and processes improvement.Experience in people managing consulting teams both onshore and offshore.Experience in positioning Services, writing proposals and "statement of works" within a complete ecosystem (customers and partners).Ability to effectively set and manage customer expectations.Strong analytical skills, especially in applying technology solutions to core business problems.Bachelors or Masters in Computer Science, Engineering, Mathematics or other related field.Project management certifications (PMP, Prince2, or Safe/Agile).What Celonis Can Offer You: The unique opportunity to work with industry-leading process mining technology.Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, L&D platform, mentorships, and more).Great compensation and benefits packages (equity (restricted stock units), life insurance, time off, generous leave for new parents from day one, and more).Physical and mental well-being support (subsidized gym membership, access to counseling, virtual events on well-being topics, and more).A global and growing team of Celonauts from diverse backgrounds to learn from and work with.An open-minded culture with innovative, autonomous teams.Business Resource Groups to help you feel connected, valued and seen.A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.About Us: Celonis helps some of the world's largest and most esteemed brands make processes work for people, companies and the planet. With over 5,000 enterprise customer deployments across nearly every industry, the Celonis Process Intelligence Platform uses process mining and AI to give you a living digital twin of your business operation. It's system-agnostic and without bias, and empowers companies to reduce waste, create value and benefit people across the top, bottom, and green lines. Since 2011, the Celonis platform has enabled its customers to identify more than $18 billion in value. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.
Equal Opportunity at Celonis: Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind.
Your Privacy: Any information you submit to Celonis as part of your application will be processed in accordance with Celonis' Accessibility and Candidate Notices.
Please be aware of common job offer scams, impersonators and frauds.
#J-18808-Ljbffr
-
Senior Consultant Customer Engagement
6 giorni fa
Milano, Italia Buscojobs A tempo pienoLavoropiu Spa - Filiale di Milano - ricerca per importante azienda di consulenza, un / una Senior Consultant Customer Engagement.La risorsa sarà inserita in team dedicati a progetti di digital transformation nell'ambito dei processi di Customer Engagement.In particolare verrà coinvolto in progetti di evoluzione dei processi e strumenti a supporto del...
-
Senior Consultant Customer Engagement
6 giorni fa
Milano, Italia Buscojobs A tempo pienoLavoropiu Spa - Filiale di Milano - ricerca per importante azienda di consulenza, un / una Senior Consultant Customer Engagement.La risorsa sarà inserita in team dedicati a progetti di digital transformation nell'ambito dei processi di Customer Engagement.In particolare verrà coinvolto in progetti di evoluzione dei processi e strumenti a supporto del...
-
Senior Consultant Customer Engagement
1 settimana fa
Milano, Italia Buscojobs A tempo pienoLavoropiu Spa - Filiale di Milano - ricerca per importante azienda di consulenza, un / una Senior Consultant Customer Engagement. La risorsa sarà inserita in team dedicati a progetti di digital transformation nell'ambito dei processi di Customer Engagement. In particolare verrà coinvolto in progetti di evoluzione dei processi e strumenti a supporto del...
-
Senior Engagement Manager
2 settimane fa
Milano, Italia Celonis A tempo pienoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms.We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team:Celonis Services is a strategic services organization that focuses...
-
Senior Engagement Manager
3 settimane fa
Milano, Italia Celonis A tempo pienoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us. The Team: Celonis Services is a strategic services organization that...
-
Senior Engagement Manager
1 settimana fa
Milano, Italia Celonis A tempo pienoWe're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing Saa S firms.We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.The Team: Celonis Services is a strategic services organization that focuses...
-
Engagement Manager
6 mesi fa
Milano, Italia Milano Cortina 2026 A tempo pienoTake the chance to work for the Organization in charge of **delivering one of the biggest and most prestigious events in sport field!** Feel the Olympic and Paralympic energy joining us at Fondazione Milano Cortina 2026, leaving a mark in the sport history! **BREAK THE ICE!** **Fondazione Milano Cortina 2026** is the Organizing Committee for the Olympic...
-
Milano, Italia Engineeringuk A tempo pienoEngagement Manager, Professional ServicesDESCRIPTIONThe Professional Services Team is looking for an Engagement Manager. As Engagement Manager, you will lead complex transformational projects with autonomy and discretion, often involving multiple Amazon and customer teams.• You will help customers define target business outcomes and related work streams,...
-
Hr Learning, Development
2 settimane fa
Milano, Italia Iliad A tempo pienoNel ruolo di HR Learning, Development & Engagement Manager entrerai a far parte del dipartimento di People & Culture e ti occuperai di:Progettazione Strategica: Comprendere gli obiettivi dell'organizzazione per creare efficacemente una strategia di Formazione, Sviluppo ed Engagement adattaPunto di Contatto: Agire come primo punto di contatto per tutti i...
-
Hr Learning, Development
2 settimane fa
Milano, Italia Iliad A tempo pienoNel ruolo di HR Learning, Development Engagement Manager entrerai a far parte del dipartimento di People Culture e ti occuperai di:Progettazione Strategica: Comprendere gli obiettivi dell'organizzazione per creare efficacemente una strategia di Formazione, Sviluppo ed Engagement adattaPunto di Contatto: Agire come primo punto di contatto per tutti i...
-
Hr Learning, Development
1 settimana fa
Milano, Italia Iliad A tempo pienoNel ruolo di HR Learning, Development & Engagement Manager entrerai a far parte del dipartimento di People & Culture e ti occuperai di:Progettazione Strategica: Comprendere gli obiettivi dell'organizzazione per creare efficacemente una strategia di Formazione, Sviluppo ed Engagement adattaPunto di Contatto: Agire come primo punto di contatto per tutti i...
-
HR Learning, Development
2 settimane fa
Milano, Italia iliad A tempo pienoNel ruolo di HR Learning, Development & Engagement Manager entrerai a far parte del dipartimento di People & Culture e ti occuperai di: Progettazione Strategica: Comprendere gli obiettivi dell'organizzazione per creare efficacemente una strategia di Formazione, Sviluppo ed Engagement adatta Punto di Contatto: Agire come primo punto di contatto per...
-
HR Learning, Development
3 settimane fa
Milano, Italia Iliad Italia S.p.A. A tempo pienoNel 2018 siamo arrivati in Italia con l'obiettivo di rivoluzionare il mercato delle telecomunicazioni e la vita di milioni di utenti. Per farlo, abbiamo messo al centro le persone costruendo relazioni basate su **trasparenza e fiducia** e promuovendo **innovazione, semplicità e qualità. In 6 anni abbiamo superato i 11 milioni di utenti, sviluppato una rete...
-
Senior Engagement Manager, Multi National Organizations
1 settimana fa
Milano, Italia Amazon A tempo pienoSenior Engagement Manager, Multi National Organizations Job ID: 2790009 | Amazon Web Services EMEA SARL, Dutch Branch Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500...
-
Milano, Italia Amazon A tempo pienoSenior Engagement Manager, Multi National Organizations Do you have a deep passion for utilizing technology to empower businesses? Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Millions of businesses in 150+ countries, from start-ups to Fortune 500 enterprises across all industries, run their operations and applications...
-
Senior Consultant Customer Engagement
2 settimane fa
Milano, Italia Lavoropiù A tempo pienoLavoropiu Spa - Filiale di Milano - ricerca per importante azienda di consulenza, un/una Senior Consultant Customer Engagement La risorsa sar inserita in team dedicati a progetti di digital transformation nell'ambito dei processi di Customer Engagement.In particolare verr coinvolto in progetti di evoluzione dei processi e strumenti a supporto del business...
-
Communications and Engagement Manager
6 mesi fa
Milano, Italia Novartis A tempo pieno392222BR **Communications and Engagement Manager - Sostituzione Maternità**: Italy **About the role** **About the Role**:In this role you’ll deliver the Communications and Engagement (C&E) strategy and execution for one of our therapeutic areas. You will be the primary business partner and trusted advisor for the relevant therapy area, drawing in C&E...
-
Senior Cloud Transformation Manager
4 settimane fa
Milano, Lombardia, Italia Amazon A tempo pienoAbout the RoleWe are seeking a highly skilled and experienced Senior Engagement Manager to join our Amazon Web Services (AWS) Professional Services organization. As a Senior Engagement Manager, you will be responsible for leading internal AWS, external partners, and customer teams to deliver AWS cloud products and services that enable our customers to...
-
Engagement Manager Health Economics
6 mesi fa
Milano, Italia IQVIA A tempo pieno**SENIOR CONSULTANT/ENGAGEMENT MANAGER, REAL WORLD SOLUTIONS ITALY** IQVIA Italy is searching for a new senior member for joining the Real-World Solution team. This is a leadership position with business development responsibilities, for which exceptional technical expertise is required. **Leadership and business development activities related to Health...
-
Engagement Manager Rws, Italy
5 mesi fa
Milano, Italia Iqvia Llc A tempo pienoEngagement Manager RWS, Italy page is loaded Engagement Manager RWS, Italy Apply locations Milan, Italy Rome, Italy time type Full time posted on Posted 2 Days Ago job requisition id R1369737 Engagement Manager, Patient Support Programs and Solutions IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical...
