Customer Operations Manager Energy Company, Italy
3 settimane fa
Sales Line is selecting a Customer Operations Manager for a renewable energy company in Italy.
**Who are we?
**:
Sales Line is a headhunting & recruiting company working all over Italy & Europe for more than 120 PMI and multinational companies.
**Who is our client?
**:
Our client is one of the most important renewable energies companies, which core business is electric vehicle charging, with a worldwide presence.
**Who are we looking for?
**:
The CUSTOMER OPERATIONS MANAGER builds up and coordinates the Italian back office team.
**What is the challenge of this role?
**:
Your challenge will be developing, controlling, and supervising back office activities aligned with company objectives.
**Must have?
**
Fluent in English and at least three years of Customer Operations Management in B2B companies.
**Want to know more?
**
**DUTIES & RESPONSIBILITIES**:
Reporting to the Head of Operations, the Customer Operations Manager builds up and coordinates the Italian back office team.
His primary focus will be on:
- Manage invoicing, contracts, and call center operations
- control and approve invoices & contracts
- Control and approve monthly payments of rent, electricity consumption
- Control and approve reconciliation with investors and revenue-sharing models
- Collect customer inquiries and filter to forward related colleagues
- Contract management & Achieving
- He/she draws up weekly - monthly reporting to the Head Of Operations
- He/she relates with public administration and third parties involved
- Coordinate a team of two people.
**IDEAL CANDIDATE**:
- Minimum 3 years of experience in Customer Operations Management;
- Bachelor's Degree;
- Soft skills: Communication, negotiation, decision making, problem-solving and innovative approach,
- Fluent knowledge of English and Italian
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