Claims Specialist

**Who we are looking for**
- The purpose of the Claims Specialist in accordance with that defined by the Project Coordinator, is to provide support to the primary and secondary network of the National Sales Company for the national territory in relation to issues of warranty and management of the return of spare parts under warranty to the parent company.
**Duties and responsibilities**
- Manage support requests for warranty repairs from primary and secondary network;
- Provide a response to support request, with case closure, within 5 business days;
- Ensure an excellent level of communication and completeness of information in providing the support request response;
- Update and produce documentation associated with handling support requests, such as e-tracker reporting, chargeback reporting;
- Report potential critical situations collaborate on resolution of potential problems;
- Enforce procedures required by the National Sales Company Warranty policies;
- Correct implementation of project processes during delivery if necessary;
- Consult all internal documentation in accordance with data handling rules to provide necessary support to the primary and secondary network;
- Manage autonomously the response time, if necessary for investigations and/or verifications;
- To maximize the satisfaction of the final customer regarding the supplied service (course delivery);
- To develop the trainings according to the needs of the Italian market.
**Requirements**:
- Master's degree in Mechanical/Electronic/Aeronautical/Management Engineering with automotive background;
- Basic knowledge of the automotive world, both from a technical standpoint and knowledge of service processes;
- In-depth knowledge of handling payment requests for warranty repairs and all related processes and with insight into those processes not directly involved but which may interfere with warranty processes;
- Ability to analyze processes, understand when a critical issue is present and be proactive so that the problem occurs or is resolved or to increase the efficiency of the process;
- Excellent knowledge of computer systems for daily management, Windows Office (Outlook, Word, Excel, Power Point, Access).
**Working pattern**
The activities will be carried from Italy (Rome).
**What we offer**
We offer employment contract and professional growth.
The compensation package will be discussed during the interview and related to the actual experience and skills gained.
lls gained.
**About MSXI**:
MSX International Group is the leading global provider of outsourced business solutions for the automotive industry.
MSXI's deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction.
With over 6,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility
Have a look at the information on data processing and make sure you give consent to data processing for the purpose of the recruitment's process, according to the General Data Protection Regulation 679/2016 (GDPR)
You can also contact our Talent Acquisition team at the human resources references below:
Viale Alexandre Gustave Eiffel 13-15
00148 Rome
Tel: 06 916371
MSX Ricerca e Selezione, an MSX International Group company, is a recruiting and selection firm appointed by the Italian Welfare authorities supporting, as business partner, MSXI and all the players in the automotive business segment (OEM, NCS, Dealer and other) in identifying and developing talented people.
MSX Ricerca e Selezione, as business partner, has been appointed to perform the personnel search whose details are listed above.
MSX International is a company that guarantees equal opportunities and is positively committed to building a truly diverse workforce.
This announcement is addressed to both sexes, according to the laws 903/77 and 125/91, and to people of all ages and all nationalities, according to the legislative decrees 215/03 and 216/03.
LI-DNI