Global Forwarding Agent

2 settimane fa

Bardi, Emilia-Romagna, Italia C.H. Robinson A tempo pieno

C.H.
Robinson is seeking a Global Forwarding Agent
- Ocean Export to join our Global Forwarding division in Assago.
**RESPONSIBILITIES**:
The duties and responsibilities of this position consists of, but are not limited to, the following:
**Maintain** **Operational** Excellence**:
- Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
**Facilitate** **Relationships**:
- Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution
- Build great relationships with customers, responding timely and following up on issue resolution
- Provide reporting and documentation support to internal and external customers
- Participate in customer business reviews
- Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs
**QUALIFICATIONS**
**Required**:
- Minimum 1-3 years of Global Forwarding experience
- Proficiency in Microsoft Office Suite of programs
- Fluency in English and Italian (written and verbal)
- Knowledge or coursework in Supply Chain, Logistics, or International Business
- Excellent customer service skills and follow-up to be utilized with customers and the network
- Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
- Ability to work in a fast-paced and deadline-driven office environment
**WHAT WE OFFER?
**
- Real opportunities to grow your talent in a fast-moving, global organization
- A fun, open, and inclusive workplace that encourages innovative thinking
- Possibility to develop your language skills in our multilingual offices
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
**Why Do You Belong at C.H.
Robinson?**:
C.H.
Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex.
With $22 billion in freight under management and 19 million shipments annually, we are one of the world's largest logistics platforms and rank in the FORTUNE 200.
We've been an innovator in logistics for over 100 years.
Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world's economy.
With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform.
Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers' businesses.

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