Aftermarket Customer Service Supervisor

2 giorni fa

Bardi, Italia Flowserve Corporation A tempo pieno

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone Role Summary: As a Aftermarket Customer Service Manager you are responsible for the management of all operational aspects related to warranty, service/ repair/ TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well as ensuring and improving customer satisfaction.Responsible for the day-to-day operations of the service team as demanded by the clients and in line with the business processes.Main contact for the customer, from the arrival of the service order to the complete execution of the contract and billing.Responsible for coordination between the cross functional teams, assess risks.Flowserve counts on the Aftermarket Customer Service Manager to be an indispensable resource to our customers, creating a lasting competitive advantage for our products and services. The position anticipated travel to customer sites is organizationally based in the global Quick Response Centre (QRC) of FCD. Responsibilities: Actively support a positive HSE culture to reduce lost time injuries and recordable accident frequency rate and maintain a safe hazard free work environment. Work according FLS and Customer safety regulation and rules. Responsible for organization of required equipment (tools, PPE, ...). Ensuring and optimizing the operational KPIs related to after-market services Support of existing customers and acquisition of new customers in coordination with the sales department related to after-market. Coordinate all warranty for FCD products together within the sub-region and liaise with other QRCs worldwide (where applicable) depending upon the end user location. Solicit assistance from EMEA Field service organization, where required, lead by Georg Samonig in Austria. Provide first line of supervision to the Field Service Technicians to manage daily priorities. Review and sign off the Field Service Reports prepared by the Field Service Technicians and ensure that they continue identifying valve/ actuator/ control panels upgrade & retrofit opportunities including automation services Performing Field visits, assessments and concluding service contracts Monitoring and responsibility of the profitability of the after market department into the QRC in Mezzago Optimization and continuous improvement of process flows in the service department Active participation in the development and implementation of innovative service processes and solutions Interface management with internal engineering, external service providers, purchasing, quality and other service / QRC location worldwide Evaluation and reporting of operational key figures in an international environment Enforcement of safety and quality expectations Support in operational tasks from the EMEA Field Service Manager, as required Requirements: Successfully completed university studies in the field of mechatronics, mechanical engineering, industrial engineering or similar or equivalent experience Ability to communicate with colleagues at production sites and service centers in an international environment Basic plant and process knowledge of valves and actuators Proficient in all testing requirements for valves, actuators and positioners including testing software and troubleshoot...

  • Aftermarket Customer Service Supervisor

    1 settimana fa

    Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pieno

    Flowserve Corporation is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. We are committed to building a more sustainable future and making the world better for everyone. Our team of experts combines global reach with local presence, supporting 10,000+ customers worldwide who supply energy, fresh water,...

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Bardi, Italia Flowserve Corporation A tempo pieno

    Role Summary: As an Aftermarket Customer Service Manager, you are responsible for the management of all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services and for the profit and loss account for your function. You will also be responsible for expanding and exploring the service potential as well...

  • Aftermarket Customer Service Supervisor

    2 mesi fa

    Bardi, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems.Join a company whose people are committed to building a more sustainable future to make the world better for everyone.With 16,000+ employees in 50+ countries, we combine our global reach with local presence.Our team challenges themselves to...

  • Aftermarket Customer Service Supervisor

    3 giorni fa

    Bardi, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000 employees in 50 countries, we combine our global reac

  • Aftermarket Customer Service Supervisor

    1 mese fa

    Bardi, Italia Flowserve Corporation A tempo pieno

    Role Summary: As an Aftermarket Customer Service Manager, you are responsible for the management of all operational aspects related to warranty, service/repair/TAR contracts, for the supply of products and/or services and for the profit and loss account for your function.You will also be responsible for expanding and exploring the service potential as well...

  • Aftermarket Customer Service Supervisor

    2 mesi fa

    Bardi, Italia Flowserve A tempo pieno

    Sintesi del ruolo In qualità di supervisore dell'assistenza, è responsabile della gestione di tutti gli aspetti operativi relativi ai contratti di garanzia, assistenza/ riparazione/ TAR, della fornitura di prodotti e/o servizi e del conto economico della propria funzione.Sarà inoltre responsabile dell'espansione e dell'esplorazione del potenziale di...

  • Aftermarket Customer Service Supervisor

    2 giorni fa

    Bardi, Italia Flowserve A tempo pieno

    Sintesi del ruoloIn qualità di supervisore dell'assistenza, è responsabile della gestione di tutti gli aspetti operativi relativi ai contratti di

  • Aftermarket Customer Service Supervisor

    2 giorni fa

    Bardi, Italia Flowserve A tempo pieno

    Sintesi del ruolo In qualità di supervisore dell'assistenza, è responsabile della gestione di tutti gli aspetti operativi relativi ai contratti di garanzia, assistenza/ riparazione/ TAR, della fornitura di prodotti e/o servizi e del conto economico della propria funzione.

  • Aftermarket Customer Service Supervisor

    3 giorni fa

    Bardi, Italia Flowserve A tempo pieno

    Sintesi del ruolo In qualità di supervisore dell'assistenza, è responsabile della gestione di tutti gli aspetti operativi relativi ai contratti di garanzia, assistenza/ riparazione/ TAR, della fornitura di prodotti e/o servizi e del conto economico della propria funzione. Sarà inoltr

  • Aftermarket Customer Service Supervisor

    2 giorni fa

    Bardi, Italia Flowserve A tempo pieno

    Sintesi del ruoloIn qualità di supervisore dell'assistenza, è responsabile della gestione di tutti gli aspetti operativi relativi ai contratti di garanzia, assistenza/ riparazione/ TAR, della fornitura di prodotti e/o servizi e del conto economico della propria funzione.

  • Service and Aftermarket Coordinator

    5 giorni fa

    Bardi, Emilia-Romagna, Italia Marioff Corporation Oy A tempo pieno

    About Marioff CorporationMarioff Corporation is a leading developer of water mist fire protection technology, supplying system solutions worldwide under the brand HI-FOG. We are part of Spectrum Safety Solutions and have several subsidiaries around the world, employing approximately 550 people who handle the complete value chain, from idea development and...

  • Customer Service Representative

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Amazon Italia Customer Services Srl A tempo pieno

    About the RoleAt Amazon Italia Customer Services Srl, we're committed to delivering exceptional customer experiences. As a Delivery Station Customer Service Associate, you'll play a vital role in ensuring our customers receive their packages on time and with a smile.Key ResponsibilitiesCommunicate with customers via phone and email to resolve issues and...

  • Customer Service Representative

    2 settimane fa

    Bardi, Emilia-Romagna, Italia Amazon Italia Customer Services Srl A tempo pieno

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Customer Service team, you will be responsible for providing exceptional support to our customers, ensuring their packages are delivered on time and in good condition.Key Responsibilities:Communicate...

  • Service And Aftermarket Coordinator

    3 settimane fa

    Bardi, Italia Marioff Corporation Oy A tempo pieno

    About Marioff At Marioff , we make the world a better place to live.Marioff Corporation was founded in 1985 and is a leading developer of water mist fire protection technology supplying system solutions worldwide under the brand HI-FOG.Owned by Sentinel Capital Partners and part of Spectrum Safety Solutions, we have several subsidiaries around the world and...

  • Aftermarket Customer Service Manager

    3 ore fa

    Bardi, Emilia-Romagna, Italia Flowserve Corporation A tempo pieno

    Flowserve is a world-leading manufacturer of comprehensive flow control systems, committed to building a more sustainable future.Our company combines global reach with a strong sense of responsibility to employees and the environment.As a key member of our team, you will be responsible for providing exceptional customer service and support to our customers...

  • Aftermarket & Indirect Sales Sr Manager

    4 settimane fa

    Bardi, Italia Vodafone A tempo pieno

    Role Title: Aftermarket & Indirect Sales Leader Location: Vizzola Ticino, Varese Role Purpose: The Aftermarket & Indirect Sales Leader is responsible for driving revenue growth and market penetration through the development and execution of sales strategies for aftermarket products and indirect sales channels. This role involves managing a diverse team,...

  • Aftermarket & Indirect Sales Sr Manager

    1 mese fa

    Bardi, Italia Vodafone A tempo pieno

    Role Title: Aftermarket & Indirect Sales LeaderLocation: Vizzola Ticino, Varese Role Purpose:The Aftermarket & Indirect Sales Leader is responsible for driving revenue growth and market penetration through the development and execution of sales strategies for aftermarket products and indirect sales channels.This role involves managing a diverse team,...

  • Aftermarket & Indirect Sales Sr Manager

    3 settimane fa

    Bardi, Italia Vodafone A tempo pieno

    Role Title: Aftermarket & Indirect Sales Sr ManagerLocation: Vizzola Ticino, Varese Role Purpose:The Aftermarket & Indirect Sales Sr Manager is responsible for driving revenue growth and market penetration through the development and execution of sales strategies for aftermarket products and indirect sales channels.This role involves managing a diverse...

  • Aftermarket & Indirect Sales Sr Manager

    4 settimane fa

    Bardi, Italia Vodafone A tempo pieno

    Role Title: Aftermarket & Indirect Sales Sr ManagerLocation: Vizzola Ticino, VareseRole Purpose:The Aftermarket & Indirect Sales Sr Manager is responsible for driving revenue growth and market penetration through the development and execution of sales strategies for aftermarket products and indirect sales channels. This role involves managing a diverse team,...

  • Aftermarket & Indirect Sales Sr Manager

    4 settimane fa

    Bardi, Italia Tn Italy A tempo pieno

    col-wideJob Description:Role Title: Aftermarket & Indirect Sales LeaderLocation: Vizzola Ticino, VareseRole Purpose:The Aftermarket & Indirect Sales Leader is responsible for driving revenue growth and market penetration through the development and execution of sales strategies for aftermarket products and indirect sales channels. This role involves managing...