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Technical Customer Support
1 mese fa
The resource, within the Technical Customer Support Team will pursue the improvement of the level of customer satisfaction, ensuring the approval of new products on the customer's lines, the compliance of the after-sales service with the quality standards required by national - international regulations and the company's Quality policies.
**Main activities**:
- Conduct meetings and inspections at customer sites following reports of complaints, conducting technical analysis of non-conformities
- Coordinate with Quality Assurance and the Sales Department, to evaluate possible solutions to complaints
- Draw up reports of the activity carried out for both internal and external use
- Be aware in depth of the supply specifications in effect with customers
- Contribute, in collaboration with Quality Assurance and the Technical Department, to the drafting of technical manuals for the use of products in order to ensure the correct performance of packaging on the customer's line
- Collaborate in the activity of external and internal audits, carrying out the activities relevant to them with reference to the audit plan
- Support and coordinate with manufacturing plants regarding customer requests in terms of production feasibility
**Skills**:
- Accuracy, planning and organization
- Knowledge of glass production processes
- Knowledge of key complaint handling and problem solving methodologies
- Good relationship and communication skills
- Fluency in English
- Team Working, Proactivity, Problem Solving
- Good knowledge MS Office
**Education**:
High school diploma or degree in scientific disciplines
**About us**:
Bormioli Pharma operates in a very close partnership with the pharmaceutical industry and all the companies that are shaping the future of healthcare.
An acknowledged world leader in the packaging sector, Bormioli Pharma serves the pharmaceutical and biopharmaceutical market with an integrated offer of bottles, closures and accessories, using advanced materials and technologies.
Being part of Bormioli Pharma means working in a stimulating environment, where innovation is at home and where every talent can express itself to the best of its potential thanks to the mix of skills guaranteed by the different professionalism employed.
An environment where passion and commitment shine, and where initiative, proactivity, autonomy and flexibility are promoted.
**Equal Employees Opportunity**
In Bormioli Pharma we strongly believe in inclusiveness and diversity as an enrichment factor.
**Personnel search and selection agencies**
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