Customer Service Team Lead

2 giorni fa

Cuneo, Italia Asics Emea A tempo pieno

We are ASICS. And our five letters have meaning. 'Anima Sana in Corpore Sano' or a Sound Mind in a Sound Body. We're committed to supporting more people to experience the transformative power of movement.
So, this is your chance to join a truly purpose-driven brand, and become part of a family. You'll join a company focused on creating an inclusive environment that fosters diversity and individualism, healthy bodies and healthy minds.
We look forward to receiving your application online – just send your CV and motivation letter via our career page.
CUSTOMER SERVICE TEAM LEADJob Objective: To contribute to both short- and long-term strategic planning for the Wholesale business as a member of the Operations team by providing and developing top-quality service to improve customer satisfaction by managing processes and supporting commercial policies, ensuring they align with business goals and adhere to local regulations. Organize, coordinate, and monitor the sales orders administration from order reception to delivery and invoicing in line with the sales commercial policy. Manage the Customer Service Team to develop team members and ensure the right environment for maximum performance.
Key AccountabilitiesOrganize and coordinate the Customer Service Team workload, redirecting activity as appropriate to maximize work efficiency.Manage, motivate, and develop a multi-cultural Customer Service Team by providing clear guidance and direction through goal setting and regular performance reviews.Monitor the performance of direct reports, providing leadership, coaching, and support as necessary to meet individual and company goals.Monitor orders and disputes. Create reports and analysis to support customer service.Lead by example and foster a culture of high performance within the team. Ensure team adherence to Service Level commitments and KPIs.Support and, where necessary, undertake the activities of the Customer Service Team to ensure timely delivery of departmental activities.Support communication towards Customers by sending regular emails/newsletters on important deadlines, product launches, and ongoing strategies.Act as the central point of contact for escalated complaints, taking responsibility for the overall outcome. Conduct regular team meetings to ensure expedient communication of relevant information.Drive elevated communication between various departments, European HQ, and the distribution center. Keep updated on new developments in customer service and strategic company decisions.Facilitate exchanges with sales teams and enforce relevant meetings to manage expectations and seek continuous improvement.Seek innovative ideas and strategies to improve overall service to Customers and Customer Service performance.Job RequirementsBachelor's degree in a related field.5-6 years of professional experience, with a minimum of 5 years in a related field or similar position.Excellent level of MS Office and usage of reporting tools.Excellent analytical skills.Excellent working knowledge of SAP FMS (AFS) and supply chain processes advantageous.Excellent local and English language skills, both written and spoken.Strong planning and organizational skills.Excellent judgment and decision-making skills.CompetenciesCustomer-oriented.Hands-on mentality.Able to cope with changing priorities.Outcome-oriented.Excellent attention to detail.BehaviourTeam-player but able to work on own initiative.Flexible attitude and approach to work.Pro-active.Location: CUNEO
Contract Type: Permanent

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