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Senior Client Advisor
4 mesi fa
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Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While retaining always its DNA, in recent years Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company owned stores.
For our corner in Rinascente Milano, we are looking for a new Senior Client Advisor.
You
- Authentic, passionate trusted senior client advisor: an intuitive sales associate with a passion for style;
- Play an active role on the selling floor, and take action to ensure a memorable client experience;
- A powerful communicator, handling clients with personal care and empathy and putting the client at the center of every decision;
- Lead by example, showing authenticity and empathy, and share best practices to inspire the team;
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Key Responsibilities
- Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients
- Welcome and assist each client providing an excellent in-store experience at all times
- Be a master at storytelling and at the art of asking engaging questions
- Create a long-term authentic bond with clients by making them feel the experience is truly about them
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results
- Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
- Prove Brand and product knowledge
- Ensure and maintain the shop floor and visual display high standard, complying with
- Company operational guidelines and stock procedures.
- Contribute to ensure a high level of security and is attentive to prevent product thefts, including tagging garments and merchandise on the floor
- Think innovatively about how we can improve and generate new ways, be up-to-date with new fashion trends and competitors
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and create a hand-crafted experience for the client to achieve the best sales performance
Key Requirements - Previous years of experience in sales roles;
- Experience in structured Fashion Luxury/Retail Companies;
- Passionate in Retail, Client service and commercial mindset;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness evolve in the organization, willingness to relocate is a plus;
- Digitally aware and open to new ways of working
- We are looking for candidates with strong competencies in Decision Making, Strategic Thinking, Financial Acumen, Innovation, Focus on Customer and Execution.
What we offer A competitive pay depending on Store performance: you will have commissions on concession sales
A range of development opportunities in Diesel and OTB group Store network in Italy and abroad
A generous employee discount on Diesel and OTB group Brands
A awesome, young and dynamic team
? Highly inclusive working environment
Lunch vouchers for each working day
As part of OTB Group, we work in a proactive environment, where everyone is challenged to achieve new goals, outstanding performances are recognized, and valuable career opportunities are provided to all employees.
For us People come first: we have an international environment with employees of 60 nationalities and more than 60% women, with 35 years as average age.
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