Guest Experience Agent

1 mese fa

Milano, Italia Adecco Filiale Di Como A tempo pieno

Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities • Welcome guests in a friendly, prompt and professional manner; • Register guests, issue room keys and provide information on hotel services and room location; • Create memorable experiences for our guests through care and empathy; • Make appropriate service recovery gestures in order to ensure total guest satisfaction; • Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure • Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires • Address special guest preferences recorded in guest history profiles; • Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time; • Monitor service expectations and managing complaints at a first level • Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service • Organize and communicate informations for the daily meeting for other departments Qualifications • Proficiency in English, Italian and an additional language (knowledge of the Arabic language is a plus) • Proficiency with computers • Ability in multitasking, problem solving and time-management • Attention to detail • Excellent guest service attitude • Teamwork skills and attitude • Previous experience in guest experience in five-star hotels and knowledge of the Opera system are a plus by helplavoro.it

  • guest experience agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia spa A tempo pieno

    GUEST EXPERIENCE AGENT - MILANO, MILANO Funzione: addetti al ricevimento/addetta al ricevimentoCategoria: Personale Per Hotel / Piani / Reception / Back OfficeInizio previsto: 15/06/2024Luogo di lavoro: Milano, MilanoAdecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for...

  • Guest Experience Agent

    1 mese fa

    Milano, Italia Adecco Italia Spa A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities • Welcome guests in a friendly, prompt...

  • Guest Experience Agent

    3 settimane fa

    Milano, Italia Adecco Italia Spa A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities • Welcome guests in a friendly, prompt...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Agent

    4 settimane fa

    Milano, Italia Park Hyatt Milan A tempo pieno

    Summary - Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._ - As a Guest Experience Agent you will be responsible for guests’ pre-arrival communications and experiences once at the hotel, ensuring the...

  • Guest Experience Agent

    4 giorni fa

    Milano, Lombardia, Italia Park Hyatt Milan A tempo pieno

    Summary Park Hyatt Milano is a 5star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house._ As a Guest Experience Agent you will be responsible for guests' prearrival communications and experiences once at the hotel, ensuring the highest level...

  • Guest Experience Agent

    4 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence. Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Adecco Italia A tempo pieno

    Adecco Italia S.p.A, research, for a luxury 5 stars Hotel, located in the center of Milan: Guest Experience Agent You will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence.Main Duties and responsibilities Welcome guests in a friendly, prompt and...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Hotel Principe di Savoia A tempo pieno

    Il Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo, cerca per la propria struttura una figura di Guest Experience Agent - Back of the House.La persona che stiamo cercando sarà il primo punto di contatto in Hotel per tutti i nostri Ospiti.Dovrà avere...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    **N. Posizione** **Categoria la Posizione** Rooms & Guest Services Operations**Sede** The Westin Palace Milan, Piazza della Repubblica 20, Milan, Milano, Italy VISUALIZZA SULLA MAPPA**Tipologia** Full-Time**Lavora da remoto?** N**Trasferimento?** N**Tipo posizione** Non-Management***Our jobs aren't just about giving guests a smooth check-in and check-out....

  • Hozpitality - Guest Experience Agent - Leading Industry Pay

    1 mese fa

    Milano, Italia Hyatt Hotels A tempo pieno

    We are desiring to recruit a meticulous Hozpitality - Guest experience agent to join our awesome team at Hyatt Hotels in Milano. Growing your career as a Full Time Hozpitality - Guest experience agent is a fantastic opportunity to develop essential skills. If you are strong in analysis, problem-solving and have the right commitment for the job, then apply...

  • Guest Experience Agent

    2 settimane fa

    Milano, Italia Casa Brera - Luxury Lifestyle Hotel By Marriott International A tempo pieno 5 €

    Part of the Luxury Group of Marriott International, Casa Brera is currently recruiting Guest Experience Agent to join the pre-opening team made of modern and authentic hospitality professionals. Reporting to Front Desk Manager, the role will cover both front desk and guest services tasks. This is full-time position, 5 days a week with 2 days off. The...

  • Guest Experience Agent

    3 settimane fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Agent

    2 mesi fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Agent

    4 settimane fa

    Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    The world is yours with MeliáJoining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    The world is yours with MeliáJoining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting...

  • Guest Experience Agent

    3 giorni fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    "The world is yours with Meliá" Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family. It means knowing that you have started one of the most...

  • Guest Experience Agent

    3 settimane fa

    Milano, Lombardia, Italia Meliá Hotels International A tempo pieno

    The world is yours with MeliáJoining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting...

  • Guest Experience Agent

    4 giorni fa

    Milano, Lombardia, Italia Melia Hotels International A tempo pieno

    _"The world is yours with Meliá"_Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.It means knowing that you have started one of the most exciting...

  • Guest Experience Expert/guest Services Agent

    3 giorni fa

    Milano, Lombardia, Italia Marriott International, Inc A tempo pieno

    Informazioni aggiuntive Pre-Opening HotelN. Posizione Categoria la Posizione Rooms & Guest Services OperationsSede Casa Brera, Piazzetta M Bossi No 2, Milan, Milan, Italy VISUALIZZA SULLA MAPPATipologia Full-TimeLavora da remoto? NTrasferimento? NTipo posizione Non-ManagementPart of the Luxury Group of Marriott International, Casa Brera is currently...