Partner Support Team Leader – Maternity Cover

4 settimane fa

Milano, Lombardia, Italia Deliveroo A tempo pieno

Partner Support Team Leader – Maternity Cover Customer Care
Fixed Term
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Get started with your online application.
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Sign up to get notified when the right vacancy comes along.
The Role
We're looking for talented people to join our Partner Support Team (for a 12-month maternity cover) that helps keep our restaurant partners happy and satisfied.
The Partner Support Team is the primary point of contact for restaurant queries.
We provide comprehensive assistance to ensure the best experience with Deliveroo.
Responsibilities

Identifying trends in performance and conducting root cause analysis (e.g., agent productivity)
Managing a team
Planning, executing, and overseeing projects, coordinating resources, managing timelines, and ensuring successful outcomes while effectively communicating with stakeholders
Supporting your team in achieving daily and weekly targets

Requirements

Minimum of 3 years of experience in customer care, with at least 2 years in a leadership or supervisory role
Proficiency in IT, especially Windows Office (Word, Excel, PowerPoint)
Experience with Looker data platform is highly valued

Benefits
Food

Free Deliveroo Plus subscription (or equivalent)
Monthly team lunches and opportunities to try new foods, depending on location

Work Life

Flexible working hours and location
Competitive parental leave policy
Work-from-home kit
Employee Assistance Programme
Roolearn platform access for learning and development
Employee Resource Groups including Women in Tech, Roo-LGBTQ+, Racial Equity, and more

Compensation & Equity

Competitive pay based on role and location
Variable cash bonuses linked to individual and company performance
Equity awards for senior employees, providing ownership in Deliveroo

Wellbeing & Perks

Headspace membership
Gym or fitness memberships
Private medical or wellbeing allowances, depending on location

Time to Recharge

Annual leave and public holidays, increasing with tenure
Paid day off annually for volunteering or charity support

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