Service Excellence Project Manager
4 settimane fa
Service Excellence Project Manager - Customer Care & ServicePosition Snapshot Permanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans and improvements thanks to customer feedback analysis, market benchmarks and trends study.
A day in the life of a Service Excellence Project Manager Responsible for managing projects aimed at creating service portfolio and improving service excellence for customers.Develop and implement strategies to enhance the customer experience and ensure high-quality service.Collaborate across different departments and business functions to identify areas for improvement and implement effective solutions.Conduct data analysis and customer feedback trends to identify customer needs and industry trends.Analyse customer journey with lean methodology.Maintain clear and regular communication between customer voice and internal stakeholders to ensure a common understanding of project goals and progress.Stay updated on industry best practices and emerging trends to drive innovation and continuous service improvement.Create business case & scenarios to define sustainability and profitability of new possible services and customer expectations with close collaboration of marketing service and product team.What will make you successful? Relevant experience in a similar role.University Degree in Economics, Statistics, Engineering.Strong and solid skills in Project Management.Excellent communication skills: Ability to effectively communicate with team members, stakeholders to ensure clear understanding of project goals and progress.Leadership skills: Ability to lead and motivate cross-functional teams to achieve project objectives and deliver high-quality service.Collaboration and teamwork: Ability to collaborate with various departments and stakeholders to foster a collaborative and cooperative work environment.Customer focus: A customer-centric mindset and a deep understanding of customer needs and expectations to drive service excellence.Influence with integrity.Results-oriented, courage, agility, and energy.Lean/Process knowledge or mindset.Proficiency with MS Office.Fluent in English and Italian.
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Service Excellence Project Manager
3 settimane fa
Bardi, Emilia-Romagna, Italia Nestle Operational Services Worldwide Sa A tempo pienoService Excellence Project ManagerNestle Operational Services Worldwide Sa is seeking a highly skilled Service Excellence Project Manager to join our team in Milan, Italy. As a key member of our Customer Care & Service Department, you will be responsible for driving Service Portfolio Strategy and managing project plans to improve service excellence for our...
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Service Excellence Project Manager
4 settimane fa
Bardi, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care & Service Position Snapshot Permanent Contract Minimum 3 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage...
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Service Excellence Project Manager
1 mese fa
Bardi, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care & ServicePosition Snapshot Permanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project...
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Service Excellence Project Manager
1 mese fa
Bardi, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care ServicePosition SnapshotPermanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans...
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Service Excellence Project Manager
4 settimane fa
Bardi, Italia Nestlé Sa A tempo pienoService Excellence Project Manager - Customer Care ServicePosition SnapshotPermanent ContractMinimum 3 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to manage project plans...
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Service Excellence Junior Project Manager
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Service Excellence Project Manager
1 mese fa
Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pienoPosition Snapshot Nespresso in Italy, Milan HQ (Assago) Nespresso Customer Care & Service Department Permanent Contract Minimum 3 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio...
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Service Excellence Junior Project Manager
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Service Excellence Junior Project Manager
2 giorni fa
Bardi, Italia Nestlé Sa A tempo pienoService Excellence Junior Project Manager - Customer Care ServicePosition SnapshotPermanent Contract3/4 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible for driving Service Portfolio Strategy, managing project...
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Service Excellence Junior Project Manager
3 giorni fa
Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pienoPosition Snapshot Nespresso in Italy, Milan HQ (Assago) Nespresso Customer Care & Service Department Permanent Contract 3/4 years of experience in similar role Fluent Italian and English Nestlé/Nespresso welcomes people with disabilities Position Summary Reporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio...
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Service Excellence Junior Project Manager
3 giorni fa
Bardi, Italia Nestle Operational Services Worldwide Sa A tempo pienoPosition SnapshotNespresso in Italy, Milan HQ (Assago)Nespresso Customer Care & Service DepartmentPermanent Contract3/4 years of experience in similar roleFluent Italian and EnglishNestlé/Nespresso welcomes people with disabilitiesPosition SummaryReporting to Service Excellence Manager, he/she will be responsible to drive Service Portfolio Strategy, to...
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Bardi, Emilia-Romagna, Italia Nestle Operational Services Worldwide Sa A tempo pienoService Excellence Portfolio StrategistNestle Operational Services Worldwide Sa is seeking a Service Excellence Portfolio Strategist to drive service portfolio strategy, manage project plans, and improve service excellence for customers.Key Responsibilities:Develop and implement strategies to enhance customer experience and ensure high-quality...
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Bardi, Emilia-Romagna, Italia Nestlé Sa A tempo pienoAbout the Role:We are seeking a Service Excellence Portfolio Strategist to join our team at Nestlé Sa! As a key member of our Service Excellence team, you will drive Service Portfolio Strategy, manage project plans, and improve services thanks to customer feedback analysis, market benchmarks, and trend studies.Day-to-Day Responsibilities:Manage projects...
