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Customer Service Specialist
2 mesi fa
We are looking for a dedicated professional to join our Logistics department. The position is part-time, with the potential to evolve into full-time based on mutual interest and performance satisfaction.
In this role, you will manage e-commerce customer care daily, addressing operational issues and supporting the resolution of customer requests, including delivery concerns, investigations, and returns.
Key Responsibilities: Respond to daily inquiries from e-commerce customers regarding order status, customization requests, shipping, returns, customs issues, and claims (via email, chat, WhatsApp). Maintain relationships with local suppliers, managing documentation and communications. Be flexible and willing to assist with other tasks as needed, demonstrating a readiness to take on new challenges. Qualifications: At least 1 year of experience in Customer Service and/or e-commerce. Familiarity with warehouse processes and knowledge of export/import documentation and procedures is a plus. Fluency in Italian and English, both written and spoken. Proactive, problem-solving attitude with strong customer focus. Eagerness to learn, grow within the company, and contribute to the development of your role. Contract Type: Part-time
Expected Hours: 18 per week
Benefits: Company laptop Flexible hours Discounts on company products or services Availability: Monday to Friday Additional Compensation: Christmas bonus Holiday pay increase Thirteenth month salary Experience: Customer service representative: 1 year (Preferred) Language: English (Required) Application Deadline: 15/10/2024
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