Service Specialist

Per Aretè Cocchi Technology, ricerchiamo un/una Service Specialist: Risponde a SERVICE MANAGER Obiettivi del ruolo Service Specialist per seguire i processi di Service declinati nelle tre attività: Spare Parts Upgrades & Retrofits Services & Trainings Principali responsabilità ed attività Achieves the Order Bookings budget for the assigned sales areas and business segments at budgeted margin level (targets for Net and Gross Profits) Directly manages relationships with customers and business partners (cooperations), to provide full satisfaction Manages and follows the full process, from offer to delivery (not including Procurement and/or Logistics and7or administration) Establishes complete offer management and adjusts sales prices by monitoring internal cost breakdowns, purchase costs and overheads versus market prices from competitors as well as customer budgets Identify opportunities to maximize profits Contract negotiations with optimization of terms and projected cash flow Maintain Sales tools and processes Keep reporting and forecasting content (CRM) up to date on a weekly basis Collection of general Marketing information (project and investment plans on Services, customer info, product and technology trends, competition info) Develop and maintain relationships with agencies, representatives, distributors and other market players in the assigned area Develop business plans for specific Sales activities (define the budget of allocated area or business segments) and special projects Assists the annual marketing plan (define exhibitions and conferences, events, methods to promote Ocem / Ampegon in existing and future business segments) Responsibility to maintain company ISO 9001 quality assurance process for Sales, including monitoring, adjustment of processes and training Contributes to Promotes new product developments and ideas for upgrades and new activities Titolo di studio, esperienza e altre conoscenze richieste Technical degree (Engineering or Computer Science; Physics) English language abilities Optional German Competenze hard (conoscenze tecniche specifiche)
Power Electronics knowledge 2 Competenze soft (caratteristiche personali) Methodic Team orientation to results Resource management and motivation skills Team player skills • Skills to deal with different cultures / religions / habits Adaptability / flexibility • Ability to travel internationally and remotely Reliability (planning, compliance with deadlines and commitments, fairness)