For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property's exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.
Job Description
To act as a personal representative of the hotel by providing guests with the service that reflects the high standards of the Royal York when seating, serving and greeting guests. You are the first and last person the guest encounters during their dining experience; therefore, your professionalism is essential in accurately portraying the service excellence of the hotel and restaurant.
To report to duty punctually, in full uniform according to appearance and grooming standardsTo consistently offer personal and friendly serviceTo have full knowledge of the food menu and beverage lists in your outlet and all other special promotions taking place in the hotelTo ensure that the host stand is kept neat and clean at all timesTo have a complete understanding of your daily duties (seating and greeting guests, accurately taking reservations, handling phones, menu changeovers, newspaper pickup, checking mail, filing log book entries etc.)To efficiently track all covers in the dining room per station and have general knowledge of the union agreementTo attend all pre-shift, weekly and monthly meetings to ensure open lines of communication between all employeesTo actively participate in the health and safety procedures as a way to reduce workplace related accidentsTo have read and understood all hotel policies and procedures and departmental standards as outlined in the employee handbookTo carry out any miscellaneous duties pertaining to the total operation of the outlet as requested by your direct supervisorTo feel comfortable with voicing opinions, suggestions and comments on improving the operation of the Restaurant and ways to improve the guests experienceTo maintain teamwork and good work ethics with all guest (internal and external) by assisting co-workers with duties, without compromising the guests' dining experienceTo communicate effectively with the servers regarding reservations, last minute changes, larger parties and special requestsTo offer guests coat check when necessary and retrieve guest coats when departingAdhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being metAdhere to alcohol handling procedures and policiesAdhere to all LQA standards set for the departmentWill work weekends, holidays and shift work as scheduledAny other tasks as assigned Qualifications Previous work experience in a restaurant/food and beverage settingExcellent interpersonal skills and a team player attitudeMulti tasked when dealing with high volume of guest requestsPhysical Aspects of Position include but are not limited to the following: Constant standing and walking throughout shiftFrequent lifting and carrying up to 30 lbsConstant kneeling, pushing, pulling, liftingFrequent ascending or descending ladders, stairs and ramps Additional Information Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.
Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years. You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests' purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty.
These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.
If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience
What is in it for you: Employee benefit card offering discounted rates in Accor worldwide for you and your familyLearning programs through our Academies designed to sharpen your skillsAbility to make a difference through our Corporate Social Responsibility activities, like Planet 21Career development opportunities with national and international promotion opportunities. The sky is your limitOur commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo#BELIMITLESS Note:Must already be legally entitled to work in Canada to be considered for the position
Meet James, the food and beverage manager in London
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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