Host/Hostess
2 settimane fa
If you know art'otel, you know we like to do things differently. Our guests come to us for something that goes beyond their usual hotel expectations, and that's what you'll do as our Host/Hostess.
Your approach to the job will be inspired by your authentic style and self – always ready with care and attention, a bright idea, a recommendation that only you could give. You'll know exactly who needs what and when, you'll remember their names and you'll use your creativity and expertise to deliver a fantastic experience every time.
In your role as Host/Hostess, you'll discuss and agree some key objectives with your line manager. These objectives are designed to support your department's goals and priorities. You'll also take responsibility for your own development, embracing training opportunities that we offer, while learning from any challenges and mistakes along the way.
How you do it:
- You'll be in charge of maximising our floor capacity in ingenious ways, using our booking software, optimising reservations for peak times and making sure all departments are actively promoting us.
- You're great to make sure you're a brilliant first point of contact for customers. You'll create a warm and welcoming atmosphere in line with our art'otel standards.
- You'll make sure you will managing guest arrivals, enquiries and seating arrangements efficiently to fill our restaurant and lounge floor with happy guests.
- You'll make sure all our menus are up to date, including any special promotions.
- You'll work closely with the kitchen and management to communicate changes in the menu and make sure the team is well informed.
- You'll be quick and efficient at scheduling and allocating tasks, keeping productivity optimised.
- You'll devise and implement ingenious booking strategies and procedures to maximise our capacity, along with guidelines for handling reservations, cancellations, and walk-ins.
- You'll hand customer enquiries, concerns and special requests quickly and creatively, and keep the management team in the loop.
- You'll take your cues from the guidance and instructions given by your leadership team.
What you bring:
- You're a great communicator, making sure we're always liaising with the front office and sales department to coordinate reservations, guest information and special requests, consistently keeping the reception team, kitchen staff and serving staff in the loop.
- You're up to date on all health regulations and ready to conduct regular inspections to make sure we're always complying.
- You're clean and tidy, keeping our R&B reception area immaculate and sticking to hygiene and safety standards.
- You're great at dealing with guest feedback, using every insight as a way to enhance our overall customer satisfaction.
- You lead by example, showing our team how it's done through your own professionalism, commitment to excellence and gold-standard service.
- You're able to create a positive, creative and customer-focussed work environment, motivating your team to uphold our high standards and provide a service that's personalised, attentive and efficient every day.
There's a lot more to this job than we've given you here – don't worry, we'll fill you in on everything before you begin. We might also add other similar responsibilities on a temporary or permanent basis, depending on the needs of art'otel.
Therefore, we offer a range of great benefits for you to enjoy:
- Competitive salary
- Recommend a friend scheme up to €750 Euros (gross)
- Ticket Meals
- Attractive Departmental Incentive Schemes, as per company policy
- 50% F&B discount at our restaurants and bars (for your whole party)*
- Discounted hotel rates (extends to the Radisson Hotel Group worldwide and family & friends)
- 26 days of holidays
- 1 extra day off for your wellbeing (to be taken in the solar year)
- 1 working day per year of volunteering activities with our local partners
- Exciting job opportunities within PPHE Hotel Group across Europe
- Annual staff parties & outgoings
- Advanced onboarding programs and L&D opportunities
- Entitlement to benefits provided with our local partners.
* See T&C policy for further details and eligibility
Apply now and join one of the best places to work in hospitality "The Caterer 2021"
Be bold. Be creative. Be original. A fun place to create and inspire.
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