Digital Platform Operations Specialist

1 settimana fa

Bardi, Italia Abb Schweiz Ag A tempo pieno

Digital Platform Operations SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This position reports toGlobal Product Manager
Your role and responsibilitiesIn this role, you will analyze, troubleshoot, and manage incidents, handle the day-to-day operations, and escalate cases as needed, delivering value to customers as quickly as possible. You will also report issues and feedback to other Agile Teams to improve product quality and customer experience with ABB Digital Products, keeping customer satisfaction as a priority. The work model for the role is hybrid/remote. This role contributes to the Electrification Smart Power Digital organization globally. You will be mainly accountable for:
Managing urgencies coming from customers and ABB representativesAnalyzing, troubleshooting, and managing reported incidentsDelivering value to customers as quickly as possible, keeping customer satisfaction as a priorityHandling the day-to-day operations and escalating cases as neededReporting issues and feedback to other Agile Teams to improve product quality and customer experienceCreating and identifying Knowledge Base articles to improve product documentationOur team dynamicsYou will join a dynamic and talented team, where you will be able to thrive.
Qualifications for the roleYou enjoy working in an Agile organizationProven experience in problem solvingPossess knowledge of incident management toolsExperience in troubleshooting complex setups remotelyYou have worked with industrial communication protocols (Modbus, but not limited to it)You have basic knowledge of Linux-based IoT devices connected to cloud platforms hosted on Azure or AWSYou are a problem solver, creative, energetic, self-motivated with an ability to work independently and through stressful situationsYou are at ease communicating in EnglishMore about usWe value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory

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