Operations Lead Specialist
6 giorni fa
Our client, a leading global IT service provider, is recruiting for an ** Operations ** ** Lead Specialist ** to join their business in ** Italy.**
**Position Title**:
**Operations Lead Specialist**
**Position Type**:
- Employment**Start Date**:
- ASAP**Location**:
- Florence, Italy**Contact**:
- Davor Molnar | +49 (0) 89 23 88 98 63**Requirements/Responsibilities**:
- Responsible for Hands and Feet Support Operations for all the countries in scope- Total 8 to 10 Years' experience in the Customer Support operations and 6 to 8 years of experience in leading a team for end user support- Team Management of the EUC Hands and Feet support engineers deployed in all the Countries/Locations in scope- Act as an escalation point for all end User related issues and ensures these are resolved in an appropriate and timely manner to meet agreed SLA expectations- Ensure that all operational processes ( Service Desk, VIP Support, Regional Support and User Desk provisioning ) manage to support organization's SLA requirements- Day to day management of Resource deployment, Ticket Queues, Shift management/Handover, Backfills, SLA/KPI Tracking and recovery plans- Governance and Reporting of the day-to-day operations and participating Daily/Weekly/Monthly Governance meetings- Manage End User Technology upgrades as directed by Customer and drive the Customer Initiatives across the EUC areas of scope/countries- Having knowledge of Service Management and Proficiency in building reports related to incidents and service requests and compliance- Ability to multi-task and solve problems innovatively- Bilingual language skills are must (English & Italian)
- For more details contact:- Quoting reference:
- I_MGDM_OLS_14311- Or call
- **_Davor_**
*** on:
- +49 (0) 89 23 88 98 63- View our latest jobs:- Follow us on twitter:**_Please note:_**- _- _
- _- _
- If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you._
- _- _
**Group Head Office**
**Manning Global AG**
**Hohenzollernstraße 60, 80801 Munich, Germany**
Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning
**Munich/ Dusseldorf/ Bonn (DE) - Dublin (IRE) - Liverpool (UK) - Zurich (CH) - Lille (FR) - Changzhou (CN) - New York/ Houston (USA) - Zagreb (HR) - Timi?oara (RO) - Madrid (ES) - Istanbul (TR)
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