Key Account Manager Italy
3 settimane fa
We are currently looking for a Key Account Manager for the region of Toscana and Umbria.
You will develop, lead, and execute the local territory plan with specific goals and targets across the territory.
In this position, you will be directly reporting to the First Line Sales Manager.
Main Accountabilities
Deliver sales budget with focus on top Tier key accounts / centers of expertise (CoEs), tracking and managing performance according to business plan objectives and KPIs in alignment with Vifor Pharma's code of conduct and the strictest ethical, compliance and legal standards.Close collaboration with market access functions to ensure patients can access therapy at the local level.Encourage an insight-driven culture where customer insights, data, dashboards, and CRM tools are used to guide effective business decisions, allowing strategic development and tactical implementation to remain relevant, meaningful, and commercially advantageous.Create a high-performance cross-functional team environment based on alignment with common values and vision, founded on trust and respect.Develop and roll out key customer engagement philosophy and be the local orchestrator/owner of high-priority key account plans.Maintain exceptional knowledge of the customer, related markets, disease states, competitive products, and the broader healthcare marketplace.Ensure the customer experience is exemplary.Input to co-creation of country planning, initiatives & tools.Close collaboration with the local field-based medical team.Ensure HCP and all target customers have accurate information which can be reflected in guidelines.Contribute to the improvement of patient journeys within an account ecosystem.Act as the voice of the customer to the 3M team to create value-adding materials and services.Build and constantly develop in-depth knowledge and expertise in key therapeutic areas.Share experience with other regions and the management team.Key point of contact for all customers/centres of expertise (CoEs) within the region and is accountable for the success of the product in the assigned accounts.
Key Tasks
Achieving patient-driven goals:Act as an ambassador for Vifor Pharma's commitment to innovation.Identify pain points and barriers to and within the Patient Journey and work with the customer to address and overcome them, ensuring the best possible outcomes for patients and families.Identify where the customer experience can be improved and implement those improvements.Assist HCPs with identifying suitable patients, improving the lives of patients with severe, chronic, and/or rare diseases.Build and maintain important relationships with key decision-makers involved in care delivery and educate and promote Vifor Pharma services (as relevant to the market).Business planning:Create KOL maps, map patient flow, and build strategies to eliminate/minimize hurdles within the hospital while building strong networks between stakeholders.Use all data sources to develop and execute an effective account plan.Work with the customer to identify and remove barriers to patient access.Drive patient identification and market development by building and executing against account-specific plans.
Continuously assess sales opportunities within accounts to maintain/grow the business.Leveraging and coordinating resources:Strategically network within the cross-functional team to segment and prioritize the accounts and the CoEs (e.g., developing work processes & communication streams) to ensure patients have product access.
Your Profile
Minimum Requirements
Minimum 5 years of experience in the pharmaceutical industry.Strong scientific/medical knowledge at Bachelor's degree or equivalent.Previous sales/Key Account Manager experience.Ability to engage, connect, and build partnerships with customers remotely.Business/Commercial orientation/acumen.Strong customer focus: demonstrated ability to create win-win partnerships.Project Management experience where tangible success has been achieved.Mastery in influence mapping and using customer influence to gain credibility for projects.Proven competency in securing funding and understanding healthcare processes locally for hospital and retail administered products.Passionate about rare diseases, with a strong drive and desire for success, result-oriented with a proactive cross-functional collaborative approach.Strong analytical and organizational abilities, professional presence, self-confidence, self-driven, and a positive attitude.Excellent communication skills in local/cluster language(s) and English.
Preferred Requirements
Experience in a role where trade-offs between accounts have been assessed.Experience with optimizing products and services to benefit the appropriate patients.Experience in a role where solid understanding of the local healthcare market has driven success.Demonstrated innovative service ideas to improve patient outcomes.Currently in a rare disease role or specialty experience with established local networks in high unmet need, auto-immune, or renal disease areas.
Are you interested in this exciting opportunity?
We are looking forward to your online application.
About CSL Vifor
CSL Vifor aims to become the global leader in iron deficiency and nephrology.
The company is a partner of choice for pharmaceuticals and innovative patient-focused solutions across iron, dialysis, nephrology, and rare conditions.
CSL Vifor strives to help patients around the world with severe, chronic, and rare diseases lead better, healthier lives.
It specializes in strategic global partnering, in-licensing, and developing, manufacturing, and marketing pharmaceutical products for precision patient care.
For more information, please visit viforpharma.com.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion.
Learn more about Diversity & Inclusion at CSL.
Do work that matters at CSL Vifor
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