Fleet Advisor
2 giorni fa
**Ufleet** è la società del gruppo Uvet leader nel settore della mobilità che integra il mondo delle flotte auto aziendali (Fleet management) con soluzioni innovative legate all'automotive, è alla ricerca della figura di **Junior Fleet Advisor **da inserire presso gli uffici di Milano.
**Attività**
- Gestione del processo di customer care e advisoring verso driver e cliente, tramite mail e telefono
- Supporto al driver dalla configurazione fino alla consegna del mezzo
- Pianificazione delle attività necessarie all'ottimizzazione della flotta cliente e al contenimento dei costi, definiti nell'obiettivo del contratto e dei processi
- Gestione delle esigenze di assegnazioni per nuovi assunti, cambi ruolo, dimissioni ed altri eventi che comportano l'approvvigionamento di un'auto aziendale o la sua dismissione
- Gestione delle esigenze di servizio e procedure al driver
- Raccolta dati, verifica con il fornitore e invio al driver
- Gestione e controllo del servizio erogato dal fornitore (noleggiatore, rent a breve, petroliere..) verso il cliente e nel rispetto del contratto sottoscritto da questo ultimo
- Gestione delle comunicazioni verso il cliente
- Gestione proattiva di eventuali reclami o escalation per nome e per conto del cliente proponendo soluzioni alternative e/o risolutive
- Predisposizione di analisi di flotta attraverso i software disponibili
- Gestione, attraverso strumenti dedicati e customizzati, delle esigenze della flotta cliente per i processi governati
- Mantenimento e aggiornamento del database cliente rispetto a movimenti vetture, payroll e contributi driver e conseguente update dei portali ed APP a disposizione di clienti e driver
- Partecipazione su coinvolgimento dell'Operations Manager a meeting online e in presenza con clienti e fornitori e piani di onboarding condivisi con il cliente
- Partecipazione attiva ai webinar su invito del cliente o su richiesta dell'Operations Manager per la presentazione dei processi specifici per il cliente
**Requisiti**
- 1-2+ anni di esperienza nel settore Fleet Management/ Automotive
- Buona conoscenza dell'intero pacchetto Office, principalmente Excel
- Ottima conoscenza lingua Inglese
Contratto di lavoro: Tempo pieno
Benefit:
- Buoni pasto
Orario:
- Dal lunedì al venerdì
Tipi di retribuzione supplementare:
- Quattordicesima
- Tredicesima
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