Delivery Lead Specialist
1 settimana fa
Our story Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It's why we're so driven to connect passion with purpose. Our team's experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, visit stradaglobal.com
The role: Payroll Lead Specialist Responsibilities Support Managers with client, ensuring all information is accurate and provided on timeSupport the Sales process to ensure scope of service is feasible and highlight any concerns immediately to the Senior Operations ManagerProvide support and guidance for all implementations and go lives, whilst ensuring automation and standards are utilizedLead projects designed to improve customer satisfaction and business performanceProvide daily functional support to the teams, to support the successful delivery of payrollsResponsible for the maintenance of the Country Solution workbookResponsible for the management of the legislation roadmap and ensuring the team are upskilled in upcoming changes and processes are updated where neededResponsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigateWorking with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmesResponsible for Year End to ensure deadlines are met successfullyProactively identify upsell opportunitiesSupport Management with the resolution of client escalations, along with lessons learntUpskill and develop team members through training delivery and coaching to enable them to fulfil their roleStrada Global Security Standards are adhered and followedAbility to recognize and deal appropriately with sensitive and confidential informationTime Recording to be completed on time and accuratelyContribute to team meetings and raise any issues immediately to your Operations ManagerEnsure you are up to date with all Strada Global announcements and communicationsBuild good relationships with all lines of businessesParticipates in projects as needed and assignedRequirements Strong knowledge of the various inputs and outputs such as third-party interfaces, timekeeping, tax filing/compliance, benefits and other key areas that integrate with payrollAbility to identify and mitigate risksStrong knowledge of MS Office tools such as Excel, Word, and PowerPointFlexibility to support a global and fast paced environmentAttention to detailExcellent written and verbal skills in EnglishSelf-motivated and a willingness to learnAbility to collaborate and work in a team environment, as well as independently while adhering to processes and proceduresBA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience5-8 years relevant experience administering Payroll in an HR consulting, HR Outsourcing or Corporate environmentExpert knowledge on payroll processes, practices and associated legislationNice to have: HRIS knowledge (Workday, SAP)Payroll certificationsExperience managing small-medium scale projects
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