Senior Manager Operations Service Management

3 giorni fa


Lazio, Italia Buscojobs A tempo pieno

SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY & ROLE HIGHLIGHTS
Fresenius Medical Care, a worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital Service Operations team (DSO).
The professional will report to the VP Digital Services Operations and will manage a team of approximately +10 FTEs based in Germany.
In this role, you will ensure the readiness of the team for the ongoing delivery of operational services within the organization.
Apart from that, you will actively and pragmatically demonstrate holistic leadership principles by driving team development and change management to achieve business objectives.
You will have a permanent Italian contract, with the availability to work fully remote from Italy.
RESPONSIBILITIES
Develop and implement strategic plans for operations service management and professional services in alignment with the overall organizational goals.
Provide mentoring, guidance, coaching, and development opportunities for team members.
Lead team members to identify and assess risks associated with service operations and develop and implement risk mitigation strategies to minimize disruptions.
Allocate resources effectively to meet service demands.
Identify and drive change in a forward-looking, solution-oriented, and proactive manner.
Ensure a strong and motivated team by driving alignment between team members and business goals.
Drive team development by identifying and coaching talent and ensuring transparent and participative communication.
Participate in handling incidents and problems.
Establish key performance indicators (KPIs) and regularly monitor and report on the performance of services.
Monitor and analyze customer feedback to identify areas for improvement and implement initiatives to enhance customer satisfaction with service delivery.
REQUIREMENTS
University / postgraduate (Master / Bachelor) degree in IT Technology or similar.
Extensive professional experience (8-10 years) in a similar role within an international company with strong operational expertise as well as expertise in people management and team development.
Several years (4-6 years) of experience in planning and managing resources to achieve predetermined objectives.
Strong communication skills with the ability to communicate effectively across the organization.
Hands-on mentality with the ability to work operationally.
Accountable and proactive with experience in managing stakeholders across the organization.
Solid understanding of the basics of e-health, data security, and related topics.
Current knowledge of IT and digitalization with expertise in HL7 and FHIR.
High language proficiency in English is a must (writing, reading, and presenting).
Proficiency in German would be an advantage.
Willingness to travel as per business requirements.
As Deputy Manager, you are an inspiration to your team, creating a positive and stimulating environment focused on collaborative work.

#J-18808-Ljbffr



  • Lazio, Italia Buscojobs A tempo pieno

    SENIOR MANAGER OPERATIONS SERVICE MANAGEMENTCOMPANY & ROLE HIGHLIGHTS Fresenius Medical Care, a worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital Service...


  • Lazio, Italia Buscojobs A tempo pieno

    SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY & ROLE HIGHLIGHTS Fresenius Medical Care, a worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital...


  • Lazio, Italia Buscojobs A tempo pieno

    SENIOR MANAGER OPERATIONS SERVICE MANAGEMENT COMPANY & ROLE HIGHLIGHTS Fresenius Medical Care, a worldwide multinational company leader in the production of dialysis machinery and in the delivery of services for the treatment of renal insufficiency, is looking for a Senior Manager Operations Service Management and Professional Services for the Digital...


  • Lazio, Italia Txt E-Solutions Spa A tempo pieno

    Senior IT Service Management Consultant: HSPI, part of the TXT Group, is looking for a Senior Consultant, expert in IT Service Management, to start a collaboration on a freelance basis (Partita IVA). The resource will be integrated into one of our major clients in the Energy sector for a 12 month project.Main Responsibilities: Analysis and Optimization of IT...


  • Lazio, Italia Txt E-Solutions Spa A tempo pieno

    HSPI, parte del Gruppo TXT, è alla ricerca di un Consulente Senior ,esperto nell' IT Service Management, con cui avviare una collaborazione a Partita IVA.La risorsa sarà inserita presso uno dei nostri maggiori clienti del settore Energy per un progetto della durata di 12 mesi.Principali responsabilità: Analisi e ottimizzazione dei processi IT Service...

  • Service Manager

    5 mesi fa


    Lazio, Italia Climate Control Services A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...


  • Lazio, Italia Li.Me A tempo pieno

    Lime is the world's largest shared electric vehicle company.We're on a mission to build a future where transportation is shared, affordable and carbon-free.Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips.Named a Time 100 Most Influential Company and Fast Company...

  • Service Manager

    2 mesi fa


    Lazio, Italia Security 1St Title, Llc A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.P.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...

  • Service Manager

    3 mesi fa


    Lazio, Italia Security 1St Title, Llc A tempo pieno

    Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA.Serco Italia S.p.A. is one of the top 50 World Space Manufacturing and Service companies with a long history of providing Earth Observation...


  • Lazio, Italia Liberty Specialty Markets A tempo pieno

    Job Title: European Senior Operations Specialist/European Operations SpecialistDivision: OperationsDepartment: OperationsLocation: One of our European Office locations (Netherlands, France, Germany, Spain, Italy)Type: PermanentPurpose of the RoleTo provide onshore regional operational expertise, oversight and support to the onshore business teams and...


  • Lazio, Italia Liberty Specialty Markets A tempo pieno

    Job Title: European Senior Operations Specialist/European Operations Specialist Division: Operations Department: Operations Location: One of our European Office locations (Netherlands, France, Germany, Spain, Italy) Type: Permanent Purpose of the Role To provide onshore regional operational expertise, oversight and support to the onshore business teams and...

  • Senior Buyer

    2 mesi fa


    Lazio, Italia Nexi Group A tempo pieno

    Why join us in 2024?Think of the digital tools we use daily - from virtual shopping to contactless payments. They're shaping our future. Join us to influence the future of digital banking in an innovative environment. With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Senior Buyer -...

  • Senior Buyer

    2 mesi fa


    Lazio, Italia Nexi Group A tempo pieno

    Why join us in 2024?Think of the digital tools we use daily - from virtual shopping to contactless payments.They're shaping our future.Join us to influence the future of digital banking in an innovative environment.With our global merger, the opportunities for personal growth and collaboration are immense.If you join us in the role of Senior Buyer -...

  • Operations Manager

    2 mesi fa


    Lazio, Italia Soly A tempo pieno

    We are looking for an Operations Manager to join our mission-driven team.About The Job We are seeking a skilled Operations Manager to join our dynamic team at the forefront of the solar energy transition.This pivotal role sits within the Operations department of our company.The Operations Manager will be instrumental in steering the planning, performance...


  • Lazio, Italia Antal International Network A tempo pieno

    SAM - Service Account Manager Per una tech company specializzata in soluzioni Cloud stiamo ricercando un Service Account Manager.Attività: Fornire supporto tecnico al cliente e input sull'applicazione della tecnologia avvalendoti del CMDB fornito dalla piattaforma di Service Management; Valutare periodicamente e verificare il servizio erogato per assicurare...

  • Service Manager

    2 mesi fa


    Lazio, Italia Serco Group Plc A tempo pieno

    Joining Serco Italy's amazing team offers: Great career opportunitiesInternational environmentPossible hybrid workJob IntroductionIn Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies...

  • Head Of Service

    4 giorni fa


    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly...

  • Head Of Service

    5 giorni fa


    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business Operations Baoli EMEA is a member company of Germany’s KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions. Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers...

  • Head Of Service

    5 giorni fa


    Lazio, Italia Buscojobs A tempo pieno

    Head of Service & Business OperationsBaoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly in...


  • Lazio, Italia Pfizer, S.A. De C.V A tempo pieno

    Country Study Operations Manager I - Italy will report into Lorenzo Majerini Director/Supervisor of Study Management JOB SUMMARY The Study Operations Manager will have responsibilities for study and regional or specific country level activities from study startup through conduct and study close. The Study Operations Manager has responsibility for study...