It Operations Manager

2 settimane fa

Lazio, Italia Axa Assistance Deutschland Gmbh A tempo pieno

Axa Partners Italy is looking for an IT Operations Manager.
Contract type: permanent
Location: Rome- Zona Tiburtina
Within the IT organization of AXA Partners, the IT Operations Manager leads a team of IT professionals who plans, strategizes and manages the core Infrastructure and workplace services.
Provide technology engineering vision, enable innovation and leverage IT trends that can create business value consistent with AXA Partners requirements and expectations.
The IT Operations manager is in charge of Service Desk and Infrastructure engineering teams and must ensure IT services under scope are run with the expected levels of performance, security and quality to reach business objectives.
Furthermore, he/she is expected to take proactively part to the Global IT Services Community defining technology solutions roadmap and developing people capabilities towards AXA Partners IT vision.
Manage operationally the delivery of BAU and Projects: oAnticipate and deliver IT roadmap on his/her perimeter
oManage & optimize the BAU and Project budget on his/her perimeter
oHe / She validates that IT policies and procedures utilize best practices, technological standards and are efficiently documented.
oHe / She supervises the lifecycle of the technology components.
oProvide KPIs and reports on business demands and projects progression, attention / decision points
oEnsuring the excellence of solution analysis, implementation, test, deployment and rollback plans
oPreserve assets availability by implementing disaster recovery, back-up procedures, information security and control standards.
oEnsure AXA Partners' IT Infrastructure is performing securely and efficiently within agreed metric.
oMaintain quality of service by establishing and enforcing organization standards such as Change Management, Incident and problem Management, among others
oManage external partners and oversee relationships to ensure first class IT services, ensuring suppliers provide appropriate support, but ultimate ownership, decision making and documentation is owned and overseen through the internal team.
oCreate and maintain 7*24 environment assuming strong SLA on main systems and services such as Networks, Servers, Telephony, Storage and Workplace support.
oHe / She develops objectives and strategies for the delivery of IT (both hardware and software) within the company.
oTake part in the community to develop best practices and new standards.
oCooperate with IT Global Infrastructure in the feasibility analysis for new solutions
oCooperate with financial analysts in estimating the costs and benefits of new solutions,
oCooperate with Security Information Office to ensure secure solutions
oPartnership with Application Development, BCM and ITSCM to build and run solutions that meet business expectations
Vostro Profilo Technical skills and experience: • +5 years of experience as an IT Operations Manager or IT Infrastructure / Service Desk Lead within an International environment
• +5 years in direct reports management
• +5 years of experience in vendor management
• Experience in IT Project management
• Experience in Service Delivery management
• Overview of existing and new technologies
• Experience in Workplace services
• IT Security knowledge and risk analysis ability
• Proven experience in defining and presenting technology solutions
• Expertise in Cloud infrastructure (PaaS, IaaS)
• Experience in IT portfolio and budget management with proven track of cost control/improvement
• Solid experience in defining implementation, deployment, test and rollback plans
• Knowledge in generating process documentation
• The ability to conduct cost/benefit analysis
• Proven experience within an ITIL Organization
• Desirable: ITIL and Project Management Certified (Prince 2, PMP, Agile)
• Valuable: CISCO, VMware, Simplivity, Azure, Avaya, Avamar experience and/or certified
Soft skills: • Strong leadership and decision making skills
• Resilience, capacity to work in a matrix environment and changing organization (regional and non-dedicated resources)
• Excellent organization and prioritization skills
• Strong communication skills, including active listening and technical writing skills
• Ability to work under pressure, with tight deadlines and within constraints
• Mentoring and coaching abilities
About AXA
Il Gruppo AXA è leader mondiale del settore assicurativo e della gestione patrimoniale. Proteggiamo e consigliamo i nostri clienti in ogni fase della loro vita, offrendo prodotti e servizi che soddisfano le loro esigenze nei settori dell'assicurazione, della protezione personale, del risparmio e della gestione patrimoniale. AXA è il marchio assicurativo leader a livello mondiale, con oltre 100 milioni di clienti. Ci stiamo trasformando "da payer a partner" per i nostri clienti, con una forte attenzione alla prevenzione dei rischi. La nostra missione: Consentire alle persone di vivere una vita migliore.
I nostri valori: Customer First, Courage, Integrity e One AXA.

About the Entity AXA Partners è una business unit trasversale di AXA che offre un ampio ventaglio di soluzioni di servizi di assistenza, assicurazioni viaggio e protezione del credito.
Il ruolo di AXA Partners è anche quello di implementare le soluzioni innovative sviluppate dalla divisione Innovazione di AXA.
Progettiamo e forniamo soluzioni in tutto il mondo per Partner e Communities, unendo passione e competenze avanzate. Proteggiamo ciò che conta, quando è importante.

What We Offer
Entrando in AXA Partners, lavorerete in un'azienda responsabile, che offre una vera cultura della competenza e della diversità. Il nostro obiettivo è quello di accelerare lo sviluppo delle competenze di tutti, offrendo al contempo una retribuzione interessante e competitiva e opportunità professionali di sviluppo e di crescita. Inoltre, in AXA, lavoriamo per fare la differenza nei confronti delle persone - quando accadono cose sorprendenti e quando creiamo opportunità per una vita migliore, il sentimento di orgoglio è straordinario.

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