Banqueting Manager

Area: Food & Beverage Location: Carmignano, IT "The world is yours with Meliá" Discover a boundless path at Meliá, where opportunities for growth and development are endless.
Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.
Your mission: Under the supervision of the F&B Manager, the Banquet Manager oversees the banquet events and ensures that the team complies with all service standards and department policies.
Act as the single point of contact with the event host or meeting planner during the event function, ensuring continuous compliance with the highest standards.
What You Will Do: Ensure the customer experience, personalising their experience, anticipating their needs and exceeding their expectations.
Oversee the banqueting operations.
Participate in customer service.
Oversee catering services operations, inside and outside the company.
Participate in management of the team.
Execute all instructions and work assigned to them by their immediate superior, as well as any responsibilities that their position requires.
Participate in the results of HACCP audits (Hazard Analysis and Critical Control Points) and in the case of incidents, supervise the development and implementation of action plans to solve them.
Manage customer incidents, communicating the actions taken to the hotel's Guest Experience Department.
What We Are Looking For: Minimum 2 years of experience in the role.
Quality and customer service oriented.
High Level of Italian and English.
Knowledge of F&B service as well as knowledge of food handling, hygiene and food safety.
Proactivity for excellence and high capacity in planning and organisation.
Join us
Your benefits: Excellent discounts through our global program My Melia Reward for you, your family, and your friends.
Many development and advancement opportunities as part of our global Melia Hotels International family.
Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth
A variety of social events and activities focused on diversity and inclusion, creating opportunities to celebrate.
Restaurant Tickets - Meal Vouchers.
At Meliá we are all VIP Great professionals who make everyday life easier and exceptional.
From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.
Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family.
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies.
We promote our commitment to equality and diversity , avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age.
Additionally, we support the sustainable growth of our industry through a socially responsible team .
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