Head Of Customer Service

2 settimane fa

Roma, Lazio, Italia Unobravo International A tempo pieno

Leading the way in digital mental healthcare, Unobravo stands as a trusted and empathetic ally in people's lives, caring for their mental health and supporting their personal growth.
From the very beginning, our daily mission has been to

revolutionize society's perception of mental health

by breaking down the stigma surrounding it.
At the core of Unobravo's success is our exceptional team, committed to providing accessible, high-level care anytime, anywhere.
With more than

2 million therapy sessions , we have positively impacted countless lives, promoting psychological well-being and helping individuals overcome life's challenges.
Unobravo's journey is heating up as we are

actively expanding across Europe .
We're bringing our game-changing approach to diverse markets, gearing up to challenge and transform global perspectives on mental health.
This expansion marks a thrilling chapter in reshaping the world's view of mental wellness.
To take our company to an international level, we are currently looking for a

Head of Customer Service

to help us develop systems that will support patients across the world in the most efficient manner.
If you're ready to shape the future of mental healthcare and inspire meaningful change, we'd love to hear from you
THE ROLE We are looking for a highly experienced

Head of Customer Service

to lead and scale our customer service operations, with a focus on improving efficiency, driving data-driven decisions, and enhancing overall customer satisfaction.
The ideal candidate will have a strong background in customer service leadership, particularly in international settings, and a proven track record of implementing processes and projects that have significantly improved operational efficiency.
Strong people management skills are essential, along with the ability to analyze data to guide strategic decisions.
Experience or passion for leveraging artificial intelligence in customer service will be a significant advantage.
Customer Service Leadership : Manage and lead the customer service team to deliver exceptional support for patients and therapists, ensuring high-quality service and efficiency.
Process Improvement : Implement innovative processes and collaborate with cross-functional teams to streamline operations and align with company goals.
Data-Driven Insights : Leverage data to track performance, identify trends, and drive continuous improvement through real-time reporting tools.
Team Development : Build and nurture a high-performing, diverse team through hiring, training, and fostering a culture of accountability and customer focus.
Innovation & AI : Introduce AI and automation to boost efficiency, staying ahead of trends to enhance customer service excellence.
YOU WILL BE THE PERFECT FIT IF YOU ARE: A natural leader

with a strong sense of ownership and the ability to inspire and guide teams to success.
A strategic thinker

and exceptional communicator who can craft and execute impactful plans while building strong relationships.
Mission-driven

and passionate about Unobravo's goal of making mental healthcare accessible to people worldwide.
A seasoned manager

who excels at organizing and managing internal and external stakeholders with confidence and ease.
Adaptable and ambitious , staying calm under pressure and thriving in fast-paced, dynamic environments.
A true team player

who collaborates with enthusiasm and positivity.
Experienced in scaleups or high-growth companies , with a proven ability to navigate and lead through rapid change.
Proactive and results-oriented , taking initiative and driving meaningful outcomes.
WHAT WE OFFER: Fully remote, with occasional travel to/within Italy Join a team that embraces the future of work and prioritizes the well-being of its people.
We support a healthy work-life balance with a flexible approach that allows you to work from Italy, Spain, or the UK.
Coworking Meetings Unobravo has dedicated a special budget to encourage global teamwork, in order to enable employees and collaborators to meet in coworking spaces in many cities around the world.
Online Yoga Sessions We're invested in your physical and mental wellness.
Join our free online yoga classes to stay in shape and find your zen.
Discounts on Psychotherapy Sessions (Italian, Spanish and French employees only) Your mental health is a top priority at Unobravo.
Enjoy employee discounts through the Unobravo app to get the support you need.
Team Building and Epic Events Get ready for extraordinary adventures
Dive into thrilling team-building activities and attend our fabulous corporate events and nationwide

aperitivo

parties that will keep you buzzing with excitement
Learn a language Make your way through our language training courses.
Improve on your existing language skills, or start learning something completely new
Birthday Off Take the time to celebrate with an extra day off during the month of your birthday.
New Parenthood Perks Following the arrival of your little one, we contribute 500 Euros to our welfare platform, plus gain access to exclusive online seminars on infant sleep.
Are you ready to make a difference with us?
We understand that many people, for different reasons, may need additional support to apply or to participate fairly in our interview process.
If you require additional accommodation, whatever it may be, to make the process more accessible, please indicate this in the last question of the application form.
We will do everything we can to ensure you have a fair and smooth application process.

#J-18808-Ljbffr

  • Head Waiter

    3 settimane fa

    Roma, Lazio, Italia Egovaleo | Tech Head Hunting A tempo pieno

    Who are we? At Crazy Pizza, we are a lot more than just pizza; we are the new sleek dining style that brings the passion and spirit of Italy to tables combining incredible service and topnotch dishes in exclusive locations across the globe. Founded on the principles of innovation and excellence, Crazy Pizza, part of Majestas Group, is renowned for its bold...

  • Head Of Service Tendering

    1 settimana fa

    Roma, Lazio, Italia Culture Digitali Srl A tempo pieno

    Head of Service Tendering - Automation and Communication, Europe Description The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio.So we ask; Are you up for the next step when it comes to your career?If the answer is yes, we are happy to share that we are...

  • Head of Service Tendering

    4 giorni fa

    Roma, Lazio, Italia Culture Digitali Srl A tempo pieno

    Head of Service Tendering - Automation and Communication, EuropeDescription The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio. So we ask; Are you up for the next step when it comes to your career? If the answer is yes, we are happy to share that we...

  • Head of Service Tendering

    6 giorni fa

    Roma, Lazio, Italia Culture Digitali Srl A tempo pieno

    Head of Service Tendering - Automation and Communication, EuropeDescriptionThe OpportunityThe energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio. So we ask; Are you up for the next step when it comes to your career? If the answer is yes, we are happy to share that we are...

  • Head Of Service Tendering

    3 settimane fa

    Roma, Lazio, Italia Mailerlite A tempo pieno

    Head of Service Tendering - Automation and Communication, EuropeDescription The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio.So we ask; Are you up for the next step when it comes to your career?If the answer is yes, we are happy to share that we are...

  • Head of Customer Care

    2 settimane fa

    Roma, Lazio, Italia Artemis Career Consulting A tempo pieno

    del posto vacante Posizione: Head of Customer Care Azienda: Garnero Arredamenti Località: Fossano (CN) Descrizione dell'azienda: Garnero Arredamenti è un'azienda giovane e dinamica leader nell'ecommerce di arredamento. Dal 2010, ci dedichiamo alla vendita online di mobili, complementi e articoli per la casa. La nostra missione è trasformare le abitazioni...

  • Head Of Service Tendering

    24 ore fa

    Roma, Lazio, Italia Hitachi Vantara Corporation A tempo pieno

    The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio. So we ask; Are you up for the next step when it comes to your career? If the answer is yes, we are happy to share that we are now looking for a Head of Service Tendering to our Business Unit Grid...

  • Head of Service Tendering

    3 settimane fa

    Roma, Lazio, Italia Hitachi Vantara Corporation A tempo pieno

    Description The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio. So we ask; Are you up for the next step when it comes to your career? If the answer is yes, we are happy to share that we are now looking for a Head of Service Tendering to our Business...

  • Head of Service Tendering

    4 giorni fa

    Roma, Lazio, Italia Hitachi Vantara Corporation A tempo pieno

    DescriptionThe OpportunityThe energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio.So we ask; Are you up for the next step when it comes to your career? If the answer is yes, we are happy to share that we are now looking for a Head of Service Tendering to our Business Unit...

  • Head Of Service Tendering

    3 giorni fa

    Roma, Lazio, Italia Hitachi Vantara Corporation A tempo pieno

    The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio.So we ask; Are you up for the next step when it comes to your career?If the answer is yes, we are happy to share that we are now looking for a Head of Service Tendering to our Business Unit Grid...

  • Head of Service Bidding

    3 giorni fa

    Roma, Lazio, Italia Culture Digitali Srl A tempo pieno

    About the OpportunityWe are looking for a highly experienced leader to join our team as Head of Service Bidding. As a senior leader, you will be responsible for developing and executing a strategy to drive business growth and profitability. This role requires a deep understanding of industrial tendering and sales processes, excellent leadership skills, and a...

  • Head Of Customer Experience

    3 settimane fa

    Roma, Lazio, Italia Parcelhero A tempo pieno

    ParcelHero is one of the UK's biggest parcel delivery price comparison sites.With over 5 million visitors a year, and over 100 remote employees worldwide, we're a technology-driven company that's going places, delivering innovative solutions to ensure exceptional customer care.As a forward-thinking and dynamic business, we offer excellent career growth...

  • Head Of Project

    2 settimane fa

    Roma, Lazio, Italia Singular: Building Brilliant Biotechs A tempo pieno

    WeHuntHead of Service Tendering - Automation and Communication, EuropeDescription: The Opportunity The energy sector is evolving rapidly, and Hitachi Energy is at the forefront with our Substation Automation and Telecommunications portfolio.So we ask; Are you up for the next step when it comes to your career?If the answer is yes, we are...Head of Design,...

  • Head of Office

    2 settimane fa

    Roma, Lazio, Italia EgoValeo | Tech Head Hunting A tempo pieno

    L'offerta di lavoro non è disponibile nel tuo Paese. Descrizione del posto vacante Head of Office & Retail Capital Market - Commercial Real EstateMilano | Headquarter nel cuore del business district World Capital Group è una delle principali società italiane di consulenza e intermediazione immobiliare, specializzata esclusivamente nel commercial real...

  • Head of Service Delivery Management

    6 giorni fa

    Roma, Lazio, Italia Culture Digitali Srl A tempo pieno

    Service Delivery LeaderWe are looking for a talented and experienced Service Delivery Leader to join our team in Europe. As a key member of the Service Operating Unit, you will be responsible for delivering high-quality service tenders and service level agreements to customers throughout Europe.The successful candidate will have a strong background in...

  • Head of Customer Excellence

    1 giorno fa

    Roma, Lazio, Italia Docplanner A tempo pieno

    Job DescriptionWe're seeking a Customer Success superstar to drive exponential growth as our next Customer Success Director. As the mastermind behind all Customer Success strategies, you'll lead a talented team of Customer Success Professionals, ensuring seamless operations and outstanding service delivery.Develop and implement strategies to improve...

  • Head Of Io Finance Unit

    3 settimane fa

    Roma, Lazio, Italia Jesuit Refugee Service (Jrs) A tempo pieno

    Jesuit Refugee Service (JRS)Head of IO Finance UnitThe Jesuit Refugee Service (JRS) is ministry of the Society of Jesus, incorporated as an international non-governmental organisation with a mission to accompany, serve, and advocate for the rights of refugees and forcibly displaced people.The organisation was founded in 1980 and has a presence in 57...

  • Head of Industrial AI Unit

    5 giorni fa

    Roma, Lazio, Italia Italian Institute of AI for Industry A tempo pieno

    Job Description:We are seeking a visionary leader to serve as the Head of our Research and Development Unit. As the head of the unit, you will establish and lead one of the Institute's core research entities, positioning AI4I as a world-class AI research and development hub.Your responsibilities will include designing cutting-edge AI R&D programs and...

  • Head Of Sales

    2 settimane fa

    Roma, Lazio, Italia Crazy Pizza A tempo pieno

    Head of Sales & Business Development ManagerChainLabo ChainLabo is a newly-born, dynamic and innovative company operating at the forefront of blockchain services, specializing in staking services and bare metal validators maintenance.Our starting goal emerged from the need to provide a non-custodial, bare-metal staking service hosted in Swiss data centers...

  • Customer Service

    6 giorni fa

    Roma, Lazio, Italia Socopra A tempo pieno

    What you'll deliverProvide excellent customer support to the community and staff across all customer channels; phone, front counter, webchat, online enquiries.Ensure service levels and standards are met, within Council's policies with a focus on customer satisfaction and industry best practice.Personally handle or redirect enquiries as appropriate, in an...