Lavori attuali relativi a Customer Success Manager - Lazio - Swizzylab Srl


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Customer Success Manager

5 mesi fa


Lazio, Italia Swizzylab Srl A tempo pieno

SWIZZYLAB is looking for an experienced account manager to drive expansion business within the existing customer base. This person must demonstrate all the behaviors associated with a high performance sales culture, specifically managing a pipeline of upsell opportunities and delivering results against a quota. This person must be able to proactively identify and prioritize their accounts to focus efforts on those with perceived churn risk, potential growth, strategic value, and renewal timeframe.
Responsibilities:Understand customer requirements, level of adoptionIdentify "at risk" behavior and develop appropriate re-engagement protocolIdentify up sell or cross sell opportunities within existing accountsPro-active outreach to discuss expansionAnswer customer's questions and successfully negotiate issues related to expansion & renewalsManage customer renewals and retention within your list of accountsManage top accounts within territory: product requests, general check-insReward continued purchasing and drive increased lifetime valueFollow up on lost accounts to provide churn analysisRequirements:Bachelor's degree and minimum 2 years experience in a sales and/or account management role with demonstrated revenue quota achievement.2+ years work experience at a technology product or services company that serves the software experiencePrior sales closing experience within a SaaS environment preferredWell versed in consultative, solutions-based selling.Demonstrated experience using Salesforce for pipeline management, forecasting and order managementExcellent sales organizational and communication skills and an engaging phone presencTrack record of customer retention and growth in past positions.A passion for social media or web-based softwareAn appreciation for easy to use, intuitive software#J-18808-Ljbffr