Warranty Specialist

1 mese fa

BOLOGNA, Italia Caterpillar Financial Services Corporation A tempo pieno

Career Area: Product Support
Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
JOB PURPOSE:
Conducts Warranty claims adjudication to a detailed level, making rejection/acceptance decisions based on the financial and technical credibility/accuracy/validity of the claim, challenges validity of claims.
JOB DUTIES:
The primary duties are to make warranty rejection and acceptance decisions, approving those up to $2,000 and making recommendations on referral to the Warranty Supervisor or Warranty Manager for those greater than $2,000. This requires the incumbent to have a comprehensive understanding of all warranty rules and procedures. Must be capable of discussing and advising warranty policy and process improvement. The incumbent must also be able to deal with detailed financial Warranty claims adjudication.
The role also involves supplier recovery and the incumbent is responsible for validation and submittal of claims to the appropriate suppliers. Therefore, the incumbent must have a good knowledge of supplier warranty terms and conditions, as well as supplier warranty administration procedures.
The incumbent is actively involved in process improvement and reengineering (including documentation), failure costs trend analysis, reporting, and training. To recommend improvements that will improve customer performance. Provide early identification of product issues critical for the reduction of warranty costs and margin growth. The incumbent will be an active team member on 6 Sigma projects.
Typical internal customers include various contacts in a portion of Caterpillar worldwide operations. External contacts include various companies who purchase services offered by Caterpillar. The position is challenged to carefully evaluate problems and review a large number of possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop solutions. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, Internal Quality Certification, Vendor Certification, ISO 9000 Certification, Sarbanes Oxley, etc.
BACKGROUND/EXPERIENCE:
The position requires knowledge of accounting and strong analytical skills. Personal computer skills and familiarity with various software packages are required.
The position typically requires an engineering or technical HNC/HND or two to three years of job-related experience.
Position initiates communication with others outside of immediate work group to work on new ideas or to counsel others, etc. The ability to listen to others is important in this job.
Knowledge of English language at least at a basic level is required.
To support our customers, the incumbent will be required to travel.
Posting Dates: October 15, 2024 - October 25, 2024
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Join our Talent Community.

#J-18808-Ljbffr

  • Aftermarket Technical Support Specialist

    1 mese fa

    Bologna, Emilia-Romagna, Italia Atlas Copco A tempo pieno

    Technical Support RoleWe are seeking a skilled technical support professional to join our team at Atlas Copco. As an Aftermarket Technical Support Specialist, you will be responsible for providing remote technical support and organizing trainings for customers and service dealers in relation to specific products with a focus on connectivity and advanced...

  • Pre-owned Specialist

    5 mesi fa

    Bologna, Italia Ferretti Group A tempo pieno

    **Job Description**: Pre-owned Specialist Scopo della posizione Supporto all’area vendite nelle attività di valutazione economica delle barche usate. Gestione del Cliente/Armatore nella fase di negoziazione e rivendita delle imbarcazioni usate e nella gestione del contratto e nella eventuale fase di refit/repair dell’imbarcazione, fino alla...

  • Technical Support Specialist

    4 settimane fa

    Bologna, Emilia-Romagna, Italia Alstom Gruppe A tempo pieno

    Job SummaryWe are seeking a skilled Technical Support Specialist to join our team at Alstom Gruppe. As a key member of our Services Signalling Business Unit, you will provide technical support to maintenance activities on Railway Signalling Systems operated by our domestic and international customers.Key ResponsibilitiesProvide technical support to...

  • Commissioning Support Specialist

    1 mese fa

    BOLOGNA, Italia Hitachi Vantara Corporation A tempo pieno

    Chi siamo Una carriera in Hitachi Rail rappresenta un investimento per il futuro.Descrizione Description: Hitachi Rail is looking for an enthusiastic self-motivated Commissioning support specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position...

  • Commissioning Support Specialist

    2 mesi fa

    BOLOGNA, Italia Hitachi Vantara Corporation A tempo pieno

    Chi siamo Una carriera in Hitachi Rail rappresenta un investimento per il futuro.Descrizione Description: Hitachi Rail is looking for an enthusiastic self-motivated Commissioning support specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position...

  • Commissioning Support Specialist

    1 settimana fa

    BOLOGNA, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Commissioning Support Specialist Location: (HRI) BOLOGNAJob ID: R0056155Date Posted: 2024-09-25Company Name: Hitachi Rail S.p.A.Profession (Job Category): OtherJob Schedule: Full timeRemote: NoAbout Us: A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation...

  • Commissioning Support Specialist

    7 giorni fa

    BOLOGNA, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Commissioning Support Specialist Location: (HRI) BOLOGNA Job ID: R0056155 Date Posted: 2024-09-25 Company Name: Hitachi Rail S.p.A.Profession (Job Category): Other Job Schedule: Full time Remote: No About Us: A career at Hitachi Rail will help create a legacy.With operations in every corner of the world, our work goes to the cutting-edge of digital...

  • Commissioning Support Specialist

    1 settimana fa

    BOLOGNA, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Commissioning Support Specialist Location: (HRI) BOLOGNA Job ID: R0056155 Date Posted: ******** Company Name: Hitachi Rail S.p.A. Profession (Job Category): Other Job Schedule: Full time Remote: No About Us: A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital...

  • Commissioning support specialist

    2 settimane fa

    Bologna, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Commissioning Support Specialist Location: (HRI) BOLOGNA Job ID: R0056155 Date Posted: 2024-09-25 Company Name: Hitachi Rail S.p.A. Profession (Job Category): Other Job Schedule: Full time Remote: No About Us: A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of...

  • Commissioning Support Specialist

    5 giorni fa

    BOLOGNA, Italia Buscojobs A tempo pieno

    Description:Hitachi Rail is looking for an enthusiastic self-motivated Commissioning Support Specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Bologna - IT .Mission:Guarantee technical/specialist support for commissioning...

  • Commissioning Support Specialist

    1 settimana fa

    BOLOGNA, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    Commissioning Support SpecialistLocation: (HRI) BOLOGNAJob ID: R0056155Date Posted: 2024-09-25Company Name: Hitachi Rail S.p.A.Profession (Job Category): OtherJob Schedule: Full timeRemote: NoAbout Us:A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation...

  • Commissioning Support Specialist

    4 settimane fa

    BOLOGNA, Italia Hitachi Vantara Corporation A tempo pieno

    Chi siamo Una carriera in Hitachi Rail rappresenta un investimento per il futuro.Descrizione Description: Hitachi Rail is looking for an enthusiastic self-motivated Commissioning support specialist who thrives in a fast-paced environment.The successful candidate is comfortable performing a wide range of tasks from administrative to strategic.The position is...

  • Commissioning support specialist

    1 mese fa

    Bologna, Italia Hitachi Vantara Corporation A tempo pieno

    Chi siamo Una carriera in Hitachi Rail rappresenta un investimento per il futuro. Descrizione Description: Hitachi Rail is looking for an enthusiastic self-motivated Commissioning support specialist who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The...

  • Product Quality Assurance Specialist

    4 settimane fa

    Bologna, Emilia-Romagna, Italia Vertiv A tempo pieno

    Job opportunity at Vertiv: We are looking for a Product Quality Assurance Specialist to join our team in Bologna, Italy.At Vertiv, we build products that keep critical technologies running 24/7. We are proud to have been the first to protect mainframes with precision cooling systems and introduce an integrated enclosure system to distributed networks.As the...

  • Global Signalling Solutions Specialist

    3 settimane fa

    Bologna, Emilia-Romagna, Italia Alstom A tempo pieno

    We are committed to delivering innovative transportation solutions that meet the demands of today and tomorrow.About the RoleThe successful candidate will provide technical support for maintenance activities on railway signalling systems to domestic and international customers. This will involve being the primary technical interface for global service...

  • Commissioning Operations Specialist

    2 giorni fa

    Bologna, Emilia-Romagna, Italia Hitachi Automotive Systems Americas, Inc. A tempo pieno

    About Hitachi RailHitachi Rail is a global leader in the rail industry, providing cutting-edge solutions for transportation systems. With operations in every corner of the world, our work pushes the boundaries of digital transformation and technology.Job Description:We are seeking an enthusiastic and self-motivated Commissioning Operations Specialist to join...

  • Commissioning Support Engineer

    3 settimane fa

    Bologna, Emilia-Romagna, Italia Hitachi Vantara Corporation A tempo pieno

    Job Title: Commissioning Support SpecialistJob Summary:We are looking for a skilled Commissioning Support Specialist to join our team in Bologna, Italy. As a Commissioning Support Specialist, you will provide technical and specialist support for commissioning activities, contributing to the achievement of specific and measurable objectives.Key...

  • Aftermarket Support Specialist

    3 settimane fa

    Bologna, Emilia-Romagna, Italia Atlas Copco A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Technical Support Engineer to join our team at Atlas Copco. As a Technical Support Engineer, you will be responsible for providing remote technical support and organizing trainings for customers and service dealers in relation to specific products with a special focus on connectivity and advanced...

  • Product Quality Assurance Specialist

    3 settimane fa

    Bologna, Emilia-Romagna, Italia Vertiv A tempo pieno

    About the RoleVertiv is seeking a highly skilled Product Quality Engineer (AC Power, SG&BB) to join our team in Bologna, Italy. As a key member of our dynamic team, you will be responsible for ensuring the quality of assigned products from New Product project initiation through the life cycle of the product.Key ResponsibilitiesLead the identification of...

  • Product Quality Assurance Specialist

    3 settimane fa

    Bologna, Emilia-Romagna, Italia Vertiv A tempo pieno

    Job Opportunity at VertivAt Vertiv, we design and manufacture critical technologies that keep data centers running 24/7. We're looking for a Product Quality Engineer (AC Power, SG&BB) to join our team in Italy.About the RoleThe Product Quality Engineer will be responsible for ensuring the quality of assigned products from new product project initiation...