Head Of Service
1 mese fa
Head of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions.
Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly in Europe, the Middle East, and Africa.
In this growing market segment, Baoli EMEA is currently enhancing its central After Sales and Technical Support team in Lainate, Italy.
Our goal is to provide the best in class After Sales Services to our network partners.
Therefore, we are looking for a Head of Service & Business Operations .
In this position, you manage the central Baoli After Sales team and are hands-on responsible for the After Sales and Product Support across EMEA.
You will collaborate with other central management functions on defining and implementing strategic measures to improve the After Sales performance towards dealers and customers in EMEA.
Please note: In this position, you will work in English, as our network partners are located all around Europe, the Middle East, and Africa.
Your general responsibilities: You manage the Service & After Sales business of Baoli EMEA: Steering all After Sales related processes & operational activities together with your team Fostering our relations with internal as well as our external dealer network Taking care to commercially grow the after sales business in EMEA Defining and implementing strategic measures to professionalize our product support You lead a team of 5 direct and additional dotted line reports You manage budget and personnel planning You measure and steer the operational and financial KPIs and take actions accordingly Details about your area responsibilities in Baoli EMEA Service & After Sales: Dealer relationship management in EMEA Nurture our diverse and growing dealer network in all regards of After Sales support Ensure the proper quality and quantity of provided support, guidance, and ensuring compliance with company standards and service protocols Gather feedback and drive necessary changes to make Baoli's product support and after sales offering a competitive advantage in the EMEA market Parts support and business development Ensure proper parts identification and parts order processes for our dealer network Work closely with our KION factories in China as well as central functions to improve our parts business support level and maximizing our after sales business Define and track parts performance towards S&S (Sales & Service) network in collaboration with our KION parts warehouse Define Baoli EMEA parts and software pricing and establish necessary price adjustments Technical support, trainings & documents Ensure proper remote and on-site support (on 1st and 2nd level) Make sure trainings for dealers are planned and performed, so they are well-versed in the latest truck models, service techniques, and best practices Collaborate with factory on creation and publication of technical documentation and information Plan, execute and track technical field campaigns Product launches, warranty & quality feedback Collaborate with Product Management, Production and Sales departments on launching and developing new products, safeguarding Service requirements are matched Ensure the proper technical execution of Baoli PDI (Pre-delivery inspection) in Europe Overlook warranty procedures and performance Gather and provide structural feedback on quality issues towards the KION factory in China Strategic development of After Sales performance Analyse data from the field.
Steer KPIs, share insights and define short- and long-term measures to professionalize and grow the business Oversee the integration and utilization of technology, such as remote monitoring systems or diagnostic tools, to streamline service operations and enhance efficiency Team and budget management Manage, empower and enable your team members Communicate and demonstrate how to deliver excellent product support Drive change initiatives, implementing new service processes, and communicate to ensure seamless adoption within the dealer network Manage budgets across different regions, optimize costs, and ensure effective resource allocation for service operations within each territory Your qualifications: Experience in managing after sales operations.
Preferably in multiple countries, understanding regional regulations, and adapting service processes Profound experience in After Sales & Service business models, products, and operations A good technical know-how regarding forklifts and/or similar products Experience in collaborating and developing a centralized dealer network Familiarity in defining, communicating and executing strategic projects Experience in leading employees disciplinary as well as functional Ability to collaborate on a corporate level with other senior managers Organized, solution-driven as well as pragmatic and pro-active mindset Ability to challenge the status quo and continuously strive for improvements Active, self-starting approach with a can-do attitude Strong communication & facilitation skills Fluent in written and spoken English What we offer: A company with future: Baoli EMEA is a growing company in a very dynamic business field, as part of German KION Group we are building up a solid base for long-term success A job which allows you to have a real impact: As part of a comparable small business unit within KION Group, you have the chance to implement your ideas to improve the Baoli processes and business model Our basics: Possibilities for regular remote work, attractive compensations & employee benefits, chances to learn new professional skills, a cantina with company subsidized prices, an open and friendly working environment #J-18808-Ljbffr
-
Head Of Sales
4 mesi fa
Lazio, Italia Culture Digitali Srl A tempo pienoDescrizione Pubblicato il 17/05/2024 Head of Sales Agenzia Creativa Azienda: Per Agenzia Creativa Indipendente siamo alla ricerca di un Head of Sales Job Description Responsabilità: Impostare e definire l'approccio alle attività di new business dell'Agenzia Trovare e gestire partecipazioni a gare creative Partecipare alla generazione di proposte economiche...
-
Head Of Service
1 mese fa
Lazio, Italia Kion Group Ag A tempo pienoHead of Service & Business Operations page is loaded Head of Service & Business Operations Apply locations Lainate (MI), Italy time type Full time posted on Posted 18 Days Ago job requisition id JR-0057446 What we offer: Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as...
-
Head Of Service
1 mese fa
Lazio, Italia Kion Group Ag A tempo pienoHead of Service & Business Operations Baoli EMEA is a member company of Germany's KION Group AG, one of the worldwide biggest suppliers for intralogistical trucks and service as well as automation and supply chain solutions. Baoli EMEA provides affordable forklift trucks, warehouse equipment, and spare parts via a Sales & Service network to customers mainly...
-
Head of Operations
5 mesi fa
Lazio, Italia Confidenziale A tempo pienoRif.: OPE-W-MBA Head of Operations Il nostro cliente, una prestigiosa Confidenziale armiera italiana riconosciuta a livello internazionale, sta cercando un|una: Head of Operations L\'Head of Operations sovrintende le attività dei dipartimenti di Produzione e Ricerca e sviluppo supportando il CEO nello sviluppo del business. Principali...
-
Head Of Asset Management
5 mesi fa
Lazio, Italia Green Recruitment Company A tempo pienoJob title: Head of Asset Management - Renewables Location: Rome, Latium, Italy (On-site) TGRC is looking for an experienced and ambitious Head of Asset Management to work within the renewables sector in Rome, Italy. The Head of Asset Management will be supporting the Site Team Responsible for supporting site quality monitoring and the definition of...
-
Head Of Legal Department
1 mese fa
Lazio, Italia Tailor&Fox Srl A tempo pienoOur Client is a leading international Company providing innovative and flexible leasing solutions.Operating in over 40 countries, the Company specializes in knowledge of product sectors and assets, particularly in the markets of transportation, industrial equipment, and technology.To strengthen their internal structure, they have entrusted us with the search...
-
Head Of Export Sales
2 giorni fa
Lazio, Italia Agudio By Leitner Ropeways A tempo pienoHead of Export Sales DEMACLENKO , as one of the leading companies for snowmaking systems, enables the snow safety of winter sports areas worldwide.Continuous innovation leads to increasingly resource-efficient and environmentally conscious solutions.Join our team in Sterzing as HEAD OF EXPORT SALES You actively work in sales by maintaining and expanding our...
-
Head Of Export Sales
3 giorni fa
Lazio, Italia Agudio By Leitner Ropeways A tempo pienoHead of Export Sales DEMACLENKO , as one of the leading companies for snowmaking systems, enables the snow safety of winter sports areas worldwide. Continuous innovation leads to increasingly resource-efficient and environmentally conscious solutions.Join our team in Sterzing asHEAD OF EXPORT SALES You actively work in sales by maintaining and expanding our...
-
Head Of Marketing
2 mesi fa
Lazio, Italia Suitex International Milano A tempo pienoHead of Marketing & CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...
-
Head Of Marketing
2 mesi fa
Lazio, Italia Suitex International Milano A tempo pienoHead of Marketing & Communication Roma - 2 Settembre 2024 ID - VC249 Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing & Communication.La mission è la valorizzazione della brand identity, sviluppando...
-
Head Of Marketing
2 mesi fa
Lazio, Italia Suitex International Milano A tempo pienoHead of Marketing CommunicationRoma - 2 Settembre 2024ID - VC249Per il brand italiano più performante negli ultimi anni nel menswear, distribuito con retail in centinaia di punti vendita nel mondo, Suitex International sta selezionando la posizione di Head of Marketing Communication.La mission è la valorizzazione della brand identity, sviluppando nuove...
-
Head Of Marketing
4 settimane fa
Lazio, Italia Borderless Capital A tempo pienoAbout Hex TrustHex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers. Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...
-
Head Of Marketing
4 settimane fa
Lazio, Italia Borderless Capital A tempo pienoAbout Hex Trust Hex Trust, established in 2018, offers fully regulated institutional digital asset Custody, Staking, and Markets services to builders, investors, and service providers.Drawing on the expertise of veteran banking technologists and award-winning financial services leaders, Hex Trust continues to innovate with its proprietary bank-grade...
-
Head Of Washing
1 mese fa
Lazio, Italia Career141 A tempo pienoJob Title: HEAD OF WASHING ( Denims ) Package : USD 5000 - USD 8,000 + Accommodation + Car + Driver + Air Ticket Location: DHAKA, BANGLADESH Company Overview: Our Client is a leading apparel Denim manufacturing company known for its commitment to quality and innovation.As a top player in the industry, we are seeking a highly skilled and experienced...
-
Head Coach
1 mese fa
Lazio, Italia Culture Digitali Srl A tempo pienoJoin the Nike Team as a Head CoachAt Nike, we're on a mission to bring inspiration and innovation to every athlete in the world.As a Head Coach, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving sales growth.About the RoleWe're looking for a talented and experienced retail professional to lead...
-
Global Head of Procurement
5 mesi fa
Lazio, Italia Confidenziale A tempo pienoBramwith Consulting (url removed) Global Head of Procurement - Electronics Global Technology SME Location - Copenhagen, DE; Relocation support provided. Salary - 1.15M DKK annual (150k) base salary Bonus & Benefits Contact - Rikard, JobsRLbramwithconsulting.co.uk This growing, international, mid-sized technology company is undergoing a period of...
-
Head Of Marketing
1 giorno fa
Lazio, Italia Buscojobs A tempo pienoPer international sport & outdoor company sita nel nord Italia, stiamo selezionando lo / la Head of Marketing.La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità.Gestirà...
-
Head Of Marketing
1 mese fa
Lazio, Italia Comunello & Associati S.R.L. A tempo pienoPer international sport & outdoor company sita nel nord Italia, stiamo selezionando lo/la Head of Marketing.La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità. Gestirà il...
-
Head Of Marketing
2 giorni fa
Lazio, Italia Buscojobs A tempo pienoPer international sport & outdoor company sita nel nord Italia, stiamo selezionando lo / la Head of Marketing. La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità. ...
-
Head Of Marketing
1 mese fa
Lazio, Italia Comunello & Associati S.R.L. A tempo pienoPer international sport & outdoor company sita nel nord Italia, stiamo selezionando lo/la Head of Marketing.La figura selezionata dovrà essere in grado di capire e identificare le diverse esigenze del mercato definendo gli obiettivi di marketing e di comunicazione, sviluppando e implementando strategie di marketing per aumentarne la visibilità.Gestirà il...
