Europe High-End

2 mesi fa

Lazio, Italia Bulgari A tempo pieno

Posizione

Within the Europe Department in Rome, we are searching for the Europe High-End & Clienteling Manager.

Reporting to Europe Managing Director, he/she will be responsible of the growth of the High-End business, i.e., High Jewelry (HJ), High-End Watches (HEW) and High Medium High turnover across the Region, through the (I) definition of the HJ/HEW strategy, (II) management, development and growth of the High-End client portfolio, and (III) development of the HJ/HEW sales team and talent pool.

The Europe High-End & Clienteling Manager will supervise a team of local High-End Managers/ High-End Client Development Managers, while also coordinating the activities related to High-End business managed by other Departments (i.e., Retail, Marketing, Omnichannel, Merchandising).

Responsabilità del lavoro

Accountabilities Define the regional HJ/HEW strategy, based on the overview of competitors, the analysis of the business and collections, and the development of a dedicated workforce. Work closely with central High-End team and Merchandising team on collection product selection for both stores and events based on selling plan and client's needs. Instill a structured, client-centric mindset within the local teams, focusing on building long term relationships with High-End clients. Ensure the accuracy and quality of the High-End client database, detect and bring new HNWI clients to the brand and support the growth of the client's portfolio at European level; follow the High-End client database in collaboration with the local High-End, CRM and Marketing team (active/sleeping/ prospects) to define the right strategy. Devise a plan of actions for client development focusing on acquisition, upgrading, loyalty building & satisfaction. Regularly review top High-End client data to define individualized client journey plans. Define the calendar for the Region and how to drive sales from each activity (event & store channel), by targeting the right clients and leading the client selection process to local, regional & international events. Act as a key stakeholder in the definition of regional high-end events, in partnership with local leadership and the High-End Central Team, to meet sales targets and align future initiatives with client expectations. Define both client and staff participation to local and regional events; accompany and train the HJ/HEW local teams during event preparation. Work closely with Marketing team for organization, budget and expenses and client list. Work in close partnership with local High-End to develop and drive the number of Client Advisors part of the BVLGARI High-End Club; support them in maintaining and building relationships with HNWI clients. Identify development plan for High-End potential salespeople. Deliver quantifiable HJ/HEW follow up and reporting to Managing Director for: (I) total HJ/HEW sales, (II) client portfolio management & development, and (III) High-End Club management & development. Profilo

Qualifications/Professional Capabilities At least 4-5 years of experience in Client or Business Development, preferably targeting HNWI Knowledge of the relevant market (Europe), preferably in relation to the luxury business Sound knowledge of the selling techniques Project Management expertise International background IT Applications (MS Office) Proficient knowledge of English, knowledge of Italian is preferable Personal Competencies Business Awareness

Client Orientation

Cultural Curiosity (preferably on luxury related themes) & Sensitivity

Effective Communication Skills

Negotiation

Flexibility


JOB NUMBER

BULG08481
COUNTRY / REGION

Italy
CITY

ROME
CONTRACT TYPE

Permanent

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