Customer Success Manager

3 days ago Be among the first 25 applicants
This is a full-time, on-site (Cassina De' Pecchi) role as a Customer Success Manager (CMS) located in Milan.
As a CMS, you will be responsible for launching projects for our clients and managing client expectations to ensure successful outcomes.

Your Qualifications Experience: Proven track record in project management and client relations, particularly in handling large-scale deals.
Skills: Strong leadership, communication, and organizational skills.
Ability to work under pressure and meet tight deadlines.
Education: Bachelor's degree in Business, Project Management, or a related field.
Advanced degrees or certifications (e.g., PMP) are a plus.
Language: Proficiency in English and Italian.
Technical Proficiency: Familiarity with CRM software, project management tools, and data analysis.
Main Responsibilities Relationship and Client/Partner Management Build and maintain strong relationships with key stakeholders, including clients, partners, suppliers, and regulatory authorities, to ensure customer satisfaction and business success.
Participate in online and offline activities in Italy and internationally.
Delivery and Leading Projects for Key Company Clients Communicate with OMNIC delivery team and client delivery team to ensure project delivery within the confirmed scope, time, and budget.
Monitor project progress, address issues promptly, and maintain transparent communication with all parties involved.
Business Process Optimization (Project Delivery) Identify optimization opportunities within project delivery processes.
Integrate optimization goals into project objectives.
Develop and implement strategies for incremental changes.
Monitor and measure performance and customer satisfaction rates.
Documents and Agreements Ensure invoices are sent promptly and acceptance documents are signed.
Maintain all project documentation in compliance with Italian legislation.
Team Leadership and Development Provide strong leadership to department heads and teams.
Foster a culture of collaboration, accountability, and continuous improvement.
Develop talent within the organization through coaching, mentoring, and training initiatives.
Goals and Key Results Partnership Identification and Evaluation Key and Strategic Projects Management Project Management Process Optimization Competitive salary and benefits package commensurate with experience.
Opportunity for professional growth and advancement within a dynamic and growing organization.
Collaborative and supportive work environment with a focus on teamwork and innovation.
Unique opportunity to make a meaningful impact in a culturally rich and diverse environment, establishing connections with top market players around the world.
Performance Bonuses: Offer performance-based bonuses to reward exceptional contributions and project successes.
Training Programs: Provide access to ongoing professional development and training opportunities, including certifications and workshops.
Travel Opportunities: Offer opportunities for travel, both domestically and internationally, for professional development and client meetings.
Meal Allowances: Provide meal allowances or on-site catering to ensure employees have access to healthy food options.
If you are looking for work in a dynamic environment and are eager to reach ambitious goals, we invite you to join us on this exciting journey.
Take the next step in your career and become a key player in shaping the future of our worldwide sales.
Apply now and unleash your potential as the CMS

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