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Ed-Tech Support Technician
2 mesi fa
Job Responsibilities: Assist students and teachers with troubleshooting and operating Internet of Things (IoT) devices such as computer devices, peripheral equipment, and ed-tech tools/equipment/software to ensure instructional technology operates efficiently.
Assist with classroom ed-tech equipment set-up and basic use, troubleshoot and assist students with login to applicable software programs, and provide basic user support, including support with online ed-tech tools/software and those related to Makerspace equipment and use.
Help troubleshoot basic use issues with students' devices and software used both onsite as well as remote.
Provide support and assistance in assembling, disassembling, and maintaining computer device carts in accordance with established protocols.
Maintain technology equipment inventory by utilizing district inventory software and retire old equipment according to established procedures.
Check-in and check-out technology devices to both students and staff in accordance with appropriate use policies.
Prepare and assist with equipment use for students and staff; assist with installation of applicable software and provide basic user support.
Operate, basic troubleshoot, perform general maintenance, and maintain a variety of instructional computer/IOT devices and peripheral equipment.
Provide basic technological end-user support and respond to requests in person and on the telephone to staff and students.
Identify when required technological support is at an advanced level and escalate the matter to HelpSTAR for further assistance.
Provide assistance to teachers, site administrators, and students in various computerized testing activities as assigned; troubleshoot and assist with resolving technical issues during testing activities.
Maintain routine records related to assigned activities; operate a variety of standard office equipment.
Other Duties: Perform related duties as assigned.
Knowledge and Abilities: Knowledge Of: Operation, adjustment and minor maintenance of computers, software applications and peripheral equipment.
Operation and troubleshooting of audio-visual equipment.
Basic instructional techniques.
Computer devices used in an instructional environment.
Safe practices in computer lab activities.
Requirements of maintaining a computer lab in a safe, clean and orderly condition.
Oral and written communication skills.
Interpersonal skills using tact, patience and courtesy.
Basic record-keeping techniques.
Ability To: Provide reinforcement of instruction and assistance to students in the classroom.
Operate and demonstrate the use of a variety of computer devices, software applications and peripheral equipment.
Troubleshoot and repair minor computer problems.
Provide training and assistance to students and staff concerning the operation of computers and related peripheral equipment.
Establish and maintain effective working relationships with others.
Communicate effectively both orally and in writing.
Observe health and safety regulations.
Work independently with little direction.
Maintain routine records.
Administer basic first aid and CPR as needed.
Minimum Requirements: Any combination of education and/or experience equivalent to: High school diploma or equivalent and one (1) year of experience in computer operations including some experience working with students in an organized setting.
Licenses and Other Requirements: Valid First Aid and CPR certificates issued by an authorized agency.
Working Conditions: Environment: Classroom and office environment.
Physical Demands: Dexterity of hands and fingers to operate a computer keyboard and peripheral equipment.
Sitting or standing for extended periods of time.
Bending at the waist, kneeling or crouching to assist students and to install computers and peripheral equipment.
Lifting, carrying, pushing or pulling moderately heavy objects as assigned by position.
Examination Process: The examination process for this recruitment may be comprised of one or any combination of the following: screening of the applicant's training, background, and experience; scored evaluation of responses on a supplemental application; written examination(s); qualifications appraisal oral examination; performance examination; or technical oral examination, scored on a job-related basis.
Only the most highly qualified candidates will be invited to continue in the examination process.
Important Information: If your application is accepted to advance in this recruitment, the exam and interview dates are as follows:Written Examination – November 12, 2024Oral Examination - TBDDates are tentative, but it is highly recommended that you plan your calendar accordingly.
No Make-Up dates will be offered.
The duration of the eligibility list is one (1) year unless extended by the Personnel Commission.
The eligibility list from this recruitment will be used for full-time, part-time and limited term positions.
New employees to the district are placed on step A of the salary schedule.
The maximum salary is reached after 3 ½ years of employment.
Recruitments that list promotional and open competitive opportunities may result in one of the following: 1) a dual-certified list in which internal employees of the San Lorenzo Unified School District are awarded seniority points to their final passing score before placement on the eligibility list, or 2) two separate eligibility lists consisting of candidates on a promotional only list and an open list.
In the latter case, candidates on the promotional list are referred to the hiring authority before candidates on the open.
However, where less than three ranks exist on the promotional list, the open list will be utilized to complete a total of three ranks.
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