Cvm Specialist

2 mesi fa

Milano, Italia Axpo Italia Spa A tempo pieno

Axpo is driven by a single purpose – to enable a sustainable future through innovative energy solutions.
Axpo is Switzerland's largest producer of renewable energy and an international leader in energy trading and the marketing of solar and wind power.
Axpo combines the experience and expertise of more than 6,000 employees who are driven by a passion for innovation, collaboration and impactful change.
Using cutting-edge technologies, Axpo innovates to meet the evolving needs of its customers in over 30 countries across Europe, North America and Asia.
Founded in 2000, Axpo Italia was launched during the transition to the liberalized market and is now one of the most important players in the energy sector of the Country, ranking fourth in the Italian free electricity market.
Axpo Italia brings the international experience of the Group into the national market, creating value throughout the entire Italian energy supply chain, firmly believing that the energy supply plays a fundamental role in determining a company's competitiveness.
In Axpo Italy pro-activity and teamwork are fundamental and strongly supported.
According to our Sustainability Report, we invest on Planet, Prosperity and People and embrace Parity, Diversity and Inclusion principles concretely demonstrating our commitment with actions to enhance human resources, regardless of gender, sexual orientation, geographic origin and any other cultural and socio-economic factor.
In accordance with the highest standards of professional ethics, everyone at Axpo Italy has the opportunity to participate in the life of the company by dealing with other people in an inclusive, equal and stimulating environment, fostering personal and professional growth.
In cooperation with the CRM specialist, the resource will be in charge of: Customer base analysis, identification and monitoring of business critical clusters Progressive analysis of main customer base KPIs: churn, life-time value, ARPU, customer satisfaction etc.
Supporting the maintenance and evolution of the predictive data models, in cooperation with Big Data Analysis department.
Supporting the definition and implementation of actions (specific CB offers, promotions, gifts) and campaigns, in terms of churn prevention and customer value increasing.
Monitoring of the overall customer experience, to identify improvement opportunities and set up related actions Support in implementation of new customer journey communications Strong analytical skills Passion for innovation, digital world, start-up 2 - 3 years of experience in a similar role Knowledge and use of SQL language and query is highly appreciated Excel heavy user Good use of power point Good level of English

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