Senior Support Engineer In Sap Mission Control Center Emea
2 mesi fa
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
In SAP Mission Control Center (SAP MCC), we act as a Guardian for our customers in critical situations by resolving or mitigating issues that are blocking or hindering their daily business. As a member of our Critical Customer Management (CCM) team in EMEA, you will contribute to our purpose and objectives by mitigating issues and coordinating critical situations that impact implementation, upgrade, or transformation projects at our customers.
You will also directly contribute to the SAP MCC Solution Hub where valuable Lessons Learned content serves as input for a continuous Feedback Loop with the SAP operations and engineering teams. You will be part of a team of like-minded experts, and we will provide a friendly mentor plus shadowing opportunities to help you settle in.
Expectations and Tasks: Deliver exceptional customer support in the SAP solution area as per our portfolio, which is structured into three parts:Protect: Support fast and efficient resolution of complex business-critical customer situations.
Prevent: Speed up product adoption to continuously improve customer experience.
Improve: Orchestrate end-to-end integration to reduce complexity and ensure customer success.Contribute to our Central Control Team, evaluating internal support requests for our Lines of Business and Front office Teams.Work with internal and external stakeholders, providing regular status reports.Get involved in knowledge and information exchange within our internal community.Continue to learn and refine your expertise and extend your network.Qualifications, Skills, and Competencies:Good technical understanding of SAP Solutions including application architecture and integration scenarios.Experience with methods and tools for technical troubleshooting and software support.Ability to analyze complex problems related to technology and business processes.Ability to translate technical issues and their business impact into relevant communication for stakeholders.Trustworthy, dependable, and deliver on commitments.Demonstrate empathy in listening to our customers.Excellent communication and presentation skills (up to senior management level).Fluent in English - both spoken and written; additional languages are a plus.Work Experience:A minimum of seven years of working experience with SAP Solutions.Practical experience in a customer-facing or support role.Experience in implementation projects, especially for Cloud solutions.Proven track record of delivering results under pressure and taking ownership of assigned tasks.Experience with other Cloud-based or on-premise applications is a plus.Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. As a cloud company, we are purpose-driven and future-focused, with a commitment to personal development.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with disabilities.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 396495 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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Vimercate, Lombardia, Italia SAP A tempo pienoAbout the RoleWe are seeking a highly skilled Senior Support Engineer to join our Mission Control Center EMEA team. As a key member of our Critical Customer Management team, you will play a critical role in mitigating issues and coordinating critical situations that impact implementation, upgrade, or transformation projects at our customers.Key...
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Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Vimercate, Italia Sap A tempo pienoWe help the world run better At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused...
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Vimercate, Italia Sap A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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Vimercate, Italia SAP A tempo pienoWe help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...
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